Pittsburg, CA Housing Authority
- Industry: Housing Authority
- Product: Kiosk Office Suite
- Kiosk Models: Document Kiosk
- Zamok Subscription: Basic
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Background
The Pittsburg, CA Housing Authority faced a common but critical challenge—an outdated, manual paperwork process that strained staff resources and slowed service delivery. With community needs rising and health safety becoming a priority during the pandemic, the Authority set out to modernize how it collected and processed resident documents. -
Business Challenge
• Paper-based document handling was inefficient and error-prone
• Reception staff were overwhelmed with sorting, filing, and routing physical paperwork
• Residents lacked confidence in the submission process
• The pandemic highlighted the need for a touchless, secure document workflow -
Solution Delivered
Advanced Kiosks deployed a Document Kiosk equipped with the Kiosk Office Suite system, a turnkey solution designed to digitize and automate front-desk document processing.Key capabilities included:
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Document scanning and submission via user-friendly touchscreen
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Time-stamped digital receipts for transparency and peace of mind
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Seamless integration with document management software, automatically routing files to the correct housing specialist
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Secure handling of sensitive information to ensure compliance and trust
By eliminating manual handoffs and paper clutter, the kiosk transformed the Authority’s front office into a streamlined, self-service environment. Residents can now handle paperwork quickly, accurately, and independently.
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Outcomes
• Faster, more secure document intake with minimal staff involvement
• Improved resident experience through real-time confirmations and clear workflows
• Reduced errors and misfiled paperwork
• Positive community feedback on ease of use and increased transparency
• A proven model for digital transformation in public housing services
To learn more about this Housing Authority self-service project, check out our Pittsburg, CA Housing Authority Case Study.
Onboarding & Implementation
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Customer Projects
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