Support Services

Advanced Kiosks offers a variety of kiosk support options to make your computer kiosk and self service solutions easy to get up and running and stay that way! If you have questions or problems, let’s get it resolved. Please review the following support options.

Technical Support

Technical Support is a great resource to have. Perhaps your organization doesn’t have a dedicated IT team, or maybe they’re just overworked (even Super Heroes have Sidekicks, right?).  We’re proud of the products we make here at Advanced Kiosks and stand behind them all. Rarely are there problems with our kiosks, but when there is we’re ready to put on our capes and save the day.

Advanced Support – Includes the following:

  • All software updates for Zamok
  • Exclusive code reserved for only our clients with Advanced Support to access phone support from 9 to 5 EST from our in house, experienced technicians
  • Same day response to emails and support tickets
  • Advanced Kiosks Technician will use remote access to look into the kiosk system and see first hand what’s going on and potentially fix it on the spot. This does require your permission, a kiosk with an internet connection and to be allowed by your network
  • Priority processing of any hardware that needs repair.

Advanced Support is a fixed cost per kiosk and is renewed annually. We genuinely appreciate the opportunity to help make your project a success.
Cost: $245 per kiosk per year.

Basic Support – Includes the following:

  • All communication will be done electronically through our technical support portal or email
  • Correspondences will be answered no later than two business days.
  • In the event of a hardware issue that requires the that hardware to be returned for repair/replacement please allow 1 to 3 weeks for the item to be completed.
  • Only questions related to Advanced Kiosks’ hardware or software will be answered on our software.
  • Includes Zamok bug updates.

Your IT team definitely isn’t sitting around waiting for another fire to put out, but perhaps adding another device(s) to their system is just another day at the park. Basic support should do just fine.
There is no additional cost for Basic support.

How Support Works

Call Us

  1. Call our main number: 1(866) 783-3791
  2. Enter the secret code (Advanced Support Only):
    or
  3. Option 2 to leave a message for the support team
  4. Provide the Kiosk Serial Number: xxxxxx

Email Us

  1. Send us an email: technical@advancedkiosks.com
  2. Provide the Kiosk Serial Number: xxxxxx

Create a Ticket

  1. Create a support ticket on our website or click here: Technical Support Ticket
  2. Provide the Kiosk Serial Number: xxxxxx

All service and support is subject to the Advanced Kiosks Terms and Conditions and our Warranty disclosure.  Please remember that we can only help you with the equipment and software that you purchased from us.  For help with other products, hardware or software, our goal is always to find a solution to your issue with a third party program or software, due to variables beyond our control of third party software & programs, we cannot guarantee a solution. Regardless of if a solution was able to be found or not rates for technical support of third party software/programs is subject to a charge of $160 per hour, a min of 15 min ($40) charge.

https://advancedkiosks.com/about-advanced-kiosks/kiosk-warranty/

https://advancedkiosks.com/about-advanced-kiosks/terms-conditions/

If you have any questions, or you’re interested in our Advanced Support Service please reply back to this email, or contact your Sales representative 1(866) 783-3791 Option 1.

 

Other Kiosk Support Services

At Advanced Kiosks we go above and beyond to get you the resources that you need. Making your project a smooth and pleasant experience is our mission and we have the reputation to back that up! Here are some of the ways we try to provide the support you need.

Sales Support

Have a question on any of our products? Great, we are here to help! Our experienced and informed sales representatives are dedicated to guiding you to the right solution for your organization.  Contact one of our project consultants either by submitting the Contact Us form, or give us a call at (603) 865-1000!

Installation Support

Our computer kiosks are designed to be extremely user friendly not just for the end user, but for those who need to administrate. Every kiosk is fully tested end to end before leaving the manufacturing facility and most new customers are up and running less than an hour with no assistance at all! In the rare instance that you do need help, we will coordinate getting you the guidance to be up and running in no time!

Onsite Support

For more complex installations or in the event that a customer has limited technical resources, Onsite Support Service may be required. Contact a sales representative to make arrangements to schedule a technical support representative to travel to your location. (additional charges apply)