Kiosk Model: Aegis Desk

Aegis Desk

P/N: H32-340-1100
Patent Pending

The Aegis Desk was developed for our Assisted Self Service 3.0 product and leverages the powerful features of Zamok Kiosk Office Suite 3.0. It includes cutting-edge videoconferencing equipment, with a webcam, 4K monitor, and a directional soundbar to recreate a person-to-person experience using technology. The transfer of data and documents is secure and easy.

Choose the Aegis Desk for when your kiosk functionality requires longer interactions. This self-service station affords users comfort as well as the tools to get more done. The desk is tamper proof, with all switches, wires, and ports under lock and key.

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Kiosk Model and Use Cases

Aegis Desk Images

Aegis Desk for Government Secure Transactions and Interaction

Standard Model of Aegis Desk

Aegis Desk self service kiosk top side view

U.S. Department of the Interior

Assisted Self Service Kiosk Document Help

Why Do You Need a Desk?

Examine if adding the Aegis Desk is right for your business.

SITTING OR STANDING?

Many self-service interactions are simple, requiring only a few steps and lasting only a few minutes. But what happens when that interaction becomes more complicated; requiring more time, effort and energy from the user? Providing a seat will result in a better experience for the user and more accurate data in the end.

HOW LONG IS TOO LONG?

According to research, most users would prefer to be seated for interactions spanning more than five to ten minutes. After that span, you should expect a decline in the quality and accuracy of the completed paperwork, as the user will begin rushing through to finish their task due to fatigue.

HOW MANY MATERIALS INVOLVED?

Do your services involve paperwork? If so, how much? When a self-service process requires the user to fill out, scan or print multiple pages of paperwork, they should have all the space they need to feel comfortable and get organized. This will lead to a lower percentage of errors, and a higher percentage of satisfied customers and employees.

HOW COMPLICATED IS THE PROCESS?

Are the required tasks simple or complex? If there is any level of complexity involved, you should assume that assistance will be needed at some point to complete the tasks accurately and completely. That’s when you need a support technician at the ready to guide the user through the form, and our ASK 3.0 video conferencing capability is the ideal solution for a seamless support experience. If you have determined that Aegis Desk is not right for you, consider Zamok Kiosk Office Suite 2.0.

BLOG: DOES YOUR KIOSK DEPLOYMENT REQUIRE A DESK?

Self-service kiosks are a great way to allow users to handle quick tasks on their own, such as paying bills, ordering food, checking in at a health care facility or looking up information in a product catalog or building directory.

They’re short transactions that self-service kiosks accomplish in thousands of stores, restaurants, and other venues every day. Organizations of all types have been adopting kiosks to provide a better customer experience via self-service … Read more