Self-Service Memorial Kiosk

At the 01 Free Consultation Call stage, we delve into several key points:

• Understanding Your Requirements: Our experts will take the time to listen carefully to what you're trying to do, your needs, objectives, and budject.
• Vision Exploration: We'll discuss your vision for the project, including the goals you aim to achieve and the outcomes you envision. This allows us to align our recommendations with your overarching vision and objectives.
• Tailored Recommendations: Based on our understanding of your requirements and vision, we'll provide tailored recommendations and insights. This may include suggestions for hardware options, software features, customization opportunities, and project implementation strategies.
• Answering Your Questions: Throughout the consultation call, we encourage you to ask any questions you may have. Whether it's about our process, the capabilities of our solutions, or specific project considerations, we're here to provide clarity and guidance.

Overall, the consultation call serves as the foundation for a collaborative partnership, where we work together to shape a solution that meets your needs and exceeds your expectations.

After the initial consultation, expect to receive follow-up emails. These are long emails will include:

• Product Brochures: Detailed brochures outlining the features, specifications, and benefits of our solutions. These brochures provide a comprehensive overview of our products, helping you understand their capabilities and suitability for your project.
• Pricing Sheets: We offer transparent pricing sheets that outline the costs associated with our products and services. We aim to provide clear and concise pricing information, empowering you to make informed budgetary decisions.
• Relevant Industry Information: We'll also share relevant industry insights, case studies, and success stories to further illustrate the value and impact of our solutions. This information helps you gain a deeper understanding of how our products can address common challenges and deliver tangible benefits.

By providing these resources, we aim to ensure you have all the necessary details to evaluate our solutions and make informed decisions that align with your project goals and budgetary considerations.

Following our consultation and provision of relevant information, when you're ready to move forward, we'll send you a comprehensive quote or proposal tailored to your specific needs and requirements. This document will outline:

• Scope of Work: A detailed description of the proposed project scope, including the objectives, deliverables, and timeline.
• Cost Breakdown: Transparent pricing breakdown detailing the costs associated with hardware, software, customization, onboarding, support, and other relevant services.
• Customization Details: Information on how we'll customize our solutions to meet your unique needs, including branding, user interface design, content creation, and integration requirements.
• Terms and Conditions: Clear terms and conditions governing the proposed engagement, including payment terms, warranty coverage, and service level agreements.
• Optional Add-Ons: Any optional add-on services or features that you may consider to enhance the functionality or value of the project.

Our goal with the quote or proposal is to provide you with a comprehensive overview of the proposed solution, its associated costs, and the terms of engagement. This document serves as a basis for further discussion and ensures alignment between our offerings and your expectations.

Once we receive your payment or purchase order, we officially kick off the project.

This step marks the beginning of our collaborative journey to bring your customized solution to life. You will receive paperwork from our accounting department and an introduction to your dedicated Onboarding representative.

Concurrently, our hardware team will start building your project according to the specifications outlined in the proposal.

When your order is placed, your CityGuide hardware is queued for production. Our state-of-the-art facilities are ready to bring your vision to life, crafting robust kiosks built to withstand the demands of public spaces.

Quality and durability are our top priorities. Onboarding will keep you up to date on where your kiosk is in the production schedule and inform you when it will ship.

During the Customer Onboarding phase, our dedicated team will collaborate closely with you to tailor every aspect of your project to perfection. Here's what you can expect during this phase:

• Initial Consultation: We'll kick off the process with an in-depth consultation to understand your goals, preferences, and requirements. This allows us to gain insights into the specific features you want to incorporate into your project.
• Branding and Design: Our team will work with you to customize the branding and design elements of your kiosk, ensuring that it reflects your brand identity. This includes selecting color schemes, fonts, logos, and other visual elements to create a cohesive and visually appealing user interface.
• Content Creation: We'll assist you in curating and creating compelling content for your CityGuide kiosk, including event listings, public service directories, tourist attraction details, and other relevant information. Our goal is to ensure that the content is informative, engaging, and tailored to meet the needs of your community.
• Functionality and Features: We'll collaborate to determine the specific functionalities and features you want to incorporate into your user interface kiosk. Whether it's real-time event updates, interactive maps, multilingual support, or QR code integration, we'll customize the User Interface to meet your requirements.
• User Testing and Feedback: Throughout the customization process, we'll conduct user testing and solicit feedback to ensure the kiosk meets your expectations and requirements. Based on your input, we'll make any necessary adjustments and refinements, ensuring that the final product is precisely tailored to your needs.
• Training and Support: Once the customization process is complete, we'll provide comprehensive training to ensure you and your team are fully equipped to manage and operate the kiosk effectively.

Additionally, our dedicated support team will be available to provide ongoing assistance and support whenever you need it.

Overall, our Onboarding and Customization process is designed to provide you with a tailored solution that meets your specific needs and requirements. We're committed to ensuring that your kiosk project is a valuable asset that enhances engagement, convenience, and connectivity.

During the customization phase, our team works closely with you to tailor every interface aspect to your specifications.

We integrate your branding elements, design preferences, and desired functionalities into the CityGuide kiosk. This includes adjusting the layout, color scheme, content, and interactive features to create a seamless and engaging user experience.

Communication and collaboration are paramount throughout this process. We prioritize your feedback and input to ensure that the final product aligns with your expectations and meets the unique needs of your community. Our goal is to fine-tune the kiosk to perfection, delivering a solution that not only informs and engages but also enhances the overall experience for users interacting with your kiosk.

At this phase, we also focus on setting up higher-level workflows and testing them as needed. This involves implementing QR codes, integrating third-party web-based apps, ensuring seamless translation, and enhancing accessibility features.

• QR Codes: We create and integrate QR codes to enable users to access specific features or information conveniently on their mobile devices.
• Third-Party Web-Based Apps: We set up secure browser windows within the kiosk interface to host third-party web-based applications, expanding the functionality and utility of the system.
• Translation and Accessibility Features: We ensure that the kiosk interface supports multilingual options and complies with accessibility standards, making it inclusive and accessible to all users, including those with disabilities. Testing is conducted to verify the effectiveness and usability of these features across different scenarios and user interactions.

By meticulously configuring these workflows and conducting thorough testing, we guarantee that the system is equipped to deliver a seamless and comprehensive experience to users, regardless of their language preferences or accessibility needs.

Software installation is where the magic happens. Our skilled technicians install and configure the latest software tailored to your needs. Say goodbye to generic solutions and hello to a fully customized interface, designed to engage and inform your audience. Here, hardware is tested with your customized software to ensure proper configuration.

During this phase, our team meticulously assembles the kiosk hardware according to your specifications. This includes integrating all components and peripherals required for optimal functionality. Once assembled, the customized software is installed and tested to ensure seamless compatibility with the hardware components.

Our technicians conduct thorough testing to verify that the software operates smoothly and efficiently on the kiosk. Any adjustments or optimizations are made as needed to ensure that the final product meets our high standards of performance and usability.

By combining expert hardware assembly with tailored software installation, we ensure that your kiosk project is not only visually appealing but also fully functional and ready to deliver an exceptional user experience.

Before shipping, each kiosk product undergoes a meticulous burn-in process. This rigorous testing ensures that every component meets our high-performance standards.

In addition to hardware testing, a Project Manager conducts a final review of the kiosk software. This comprehensive assessment includes evaluating the user interface layout, workflow design, and functionality to ensure an intuitive and seamless user experience.

During this review meeting, the project manager provides feedback on the customization efforts, highlighting areas of success and addressing any potential improvements. This collaborative discussion ensures that the product meets your expectations and aligns with the unique needs of your community.

Furthermore, we document each kiosk configuration in our CRM for technical support. This documentation ensures that our support team has access to detailed information about your product, facilitating efficient troubleshooting and resolution of any issues that may arise.

With thorough testing and documentation in place, your product is ready to deliver exceptional experiences from day one.

Your customized kiosk project is now ready to be deployed in your community. With meticulous attention to detail, we ensure that every component, from hardware to software, is in place and ready for deployment.

Our team carefully packages your product to safeguard it during transit, ensuring that it arrives at its destination in pristine condition. Whether your installation site is within your town hall, tourist center, public square, or any other location, we ensure the shipping process is seamless and secure.

Upon receiving your kiosk, installation is straightforward and hassle-free. Our comprehensive installation instructions guide you through the process, allowing you to set up your kiosk quickly and efficiently. Should you require any assistance or support during the installation process, our team can provide it.

With its personalized interface and comprehensive features, your kiosk project is poised to become an invaluable resource for your community, fostering connectivity, convenience, and engagement.