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(603) 865-1000 SALES@ADVANCEDKIOSKS.COM

Quick Start Guide for Your Kiosk

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1. Before proceeding with setup, please take some time to carefully inspect all boxes for any signs of damage. Look out for holes, cracks, breaks, or any other issues with the packaging or kiosk itself.

If there is any damage, immediately take photos and/or videos clearly showing the issue and send to production@advancedkiosks.com and then call us at (603) 865-1000 ex. 107.  

Next, check the contents of the shipment. Missing items should be reported immediately. Inside, you should find:

  • Main kiosk body with light bar
  • Tablet holder
  • 4″ Extension arm
  • Keys
  • Privacy screen
  • Glass lens protector
  • Wheels
  • Base (in separate box)
  • Camera holder with cover
  • Tool kit

2. Make sure any work surface you set the kiosk body down on is free of dirt and debris. Use the packing materials to protect the paint when laying the kiosk down for assembly.

3. If you don’t have a small table, use the cardboard box that the kiosk arrived in to lay the main body parallel to the ground. This will prop the mounting surface up enough to bolt the base to it so that it can be stood upright. Pay close attention to the stickers on both the base and the main body to make sure the orientation of the base is correct.

4. There are 2 extra long ¼” bolts and 4 x ¼ shorter bolts with lock washers in a small bag. Thread the extra long bolts into the top holes to help with hanging the base in place while you tighten the first two shorter bolts. Use the included socket wrench to tighten the four shorter bolts into place from the inside of the kiosk cavity.

5. Once all 4 bolts are installed and tight, you can now stand the kiosk up. Use two people to stand the kiosk up as the total weight is now about 100lbs. Also be careful that the power cord doesn’t protrude out of the bottom where it could be damaged.

6. Mount the 4” Extension Arm to the tablet holder. You will need the security T25 bit and a small wrench or pliers to hold the nut from turning while tightening.

7. Remove the small retainer disc from the bottom of where the arm mounts to the kiosk body. Put the arm through the mount on the kiosk and reattach the small disc and screw. Make sure you line up the two centering pins before tighterning.

8. Remove the long bolt from the hoses and pass the hoses and cables through the small hole in the back of the tablet holder. Reattach the bolt to the hoses so that they cannot be pulled back through the tablet holder.

9. Use the key to remove the main access door from the kiosk. Check for any wires or power supplies that might have come loose in shipping.

10. The adjustment for the camera mast is done using the 3/16” Allen bit and the ratchet. You will be working blind as the collar for the camera mast is located above the door. Reach up to first feel where both of the bolt heads are. Then use the ratchet to loosen the bolts only enough to where the camera can be adjusted. Once happy with the adjustment of the camera height, snug both of the bolts just enough to where the camera mast is held in place. Here is a picture of what the collar looks like outside of the kiosk so that you know what you are adjusting. 

11. Remove the 4 small Allen bolts from the bottom side of the camera housing and slide the cover off of the camera. Find the protector glass cover. Use the 3/16” bit to slide the camera back slightly, put the glass inbetween the camera lens and the hole in the sheet metal, and then gently slide the camera so that it sandwiches the glass between the lens and the metal. The 3d printed piece can be slid forward so that it is contacting the glass as well. GENTLY tighten the bolt holding the camera in place and replace the camera cover.

12. Move the kiosk into the position where it will be used. Plug the power into a standard outlet. The lightbar should illuminate either red or blue. There is a small switch below the PIV card reader on the kiosk that will change the color from one to the other color. When the light is blue, there is also a small fan below the protective grill on the kiosk body that should begin pulling air. Ensure that the fan is spinning when the light is blue and that the fan is off when the light is red.

13. With the help of a TSA agent, remove the front of the tablet holder using the provided key. There are two USB-C that should be protruding from the hoses that you secured earlier. Pay attention to the labeling on the cables as one will be labeled for POWER while the other will be labeled for HUB. Put them into the corresponding ports on the tablet and mount the tablet into the case. Shut and lock the tablet cover before testing to prevent the tablet from falling out.

Need help? Scan the QR code below to access dedicated support for this project.

All service and support is subject to the Advanced Kiosks Terms and Conditions. Please remember that we can only offer technical support for equipment and software that was purchased from Advanced Kiosks. Because of variables beyond our control, we cannot guarantee a solution for any defective third party software or programs. Nonetheless, our goal is to always help find a solution. 

If you have questions, please contact our Sales representative at 1(603) 865-1000, Option 1.

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