ARLINGTON NATIONAL CEMETERY
- Industry: Tributes & Memorials / Attractions
- Product: Tribute Station
- Kiosk Models: Freestanding (Indoor) QTY: 8 / Enviro (Outdoor) QTY: 2
- Background: In partnership with the U.S. Army Corps of Engineers, Advanced Kiosks was selected to develop a self-service kiosk system for Arlington National Cemetery, one of the most sacred and visited military memorial sites in the United States. The project was launched in response to widespread wayfinding challenges uncovered in a 2010 review, including missing gravesite data, map inaccuracies, and inconsistencies that caused confusion and distress for visitors.
Business Challenge
• Inaccurate grave mapping and missing data created confusion and emotional frustration for families and visitors
• Existing systems lacked the reliability and usability expected at a site of national importance
• The Army Corps needed a kiosk solution that upheld the solemnity and dignity of Arlington’s mission
• Security, durability, and user experience were critical due to the site’s visibility and sensitivitySolution Delivered
Advanced Kiosks developed a custom wayfinding kiosk system specifically engineered to meet the Army Corps’ rigorous standards for performance, quality, and respect for the location.Project highlights included:
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Custom mapping and directory software to accurately guide visitors to specific gravesites
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Hardware built to military-grade durability and reliability specifications
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Intuitive, accessible user interface to ensure ease of use for all visitors
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Secure configuration and data handling aligned with federal standards
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Installation personally completed by company owner Howard Horn and his family, as a mark of respect
This project represented more than just a technical challenge—it was a matter of national heritage, reverence, and public trust.
Outcomes
• Delivered a high-accuracy, user-friendly wayfinding solution worthy of a national monument
• Helped families and visitors locate loved ones with confidence and dignity
• Strengthened Advanced Kiosks’ reputation as a trusted partner for high-stakes, mission-critical deployments
• Marked a deeply personal and patriotic milestone for the company and its leadership -
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