Borough of Manhattan Community College (BMCC)

• Industry: Higher Education
• Product: Kiosk Office Suite
• Kiosk Models: Document Kiosk, Freestanding Kiosk, Compact Power Kiosk
• Zamok Subscription: Premiere

Background:

Since 2012, the Borough of Manhattan Community College (BMCC) has made self‑service kiosks a cornerstone of its student support infrastructure. Facing long help‑desk lines and high demand for account assistance, the college sought a way to give 26,000+ students secure access to critical digital services across multiple campuses.

“The kiosks will provide a convenient and faster way for students to access the BMCC and CUNY portals, change/reset passwords, access CUNYfirst, and see other enrollment‑related information from all three locations.”
— BMCC Student Technology Fee Plan (2015–2016)

Challenges:

• High volume of password reset requests burdening IT staff
• Long help desk wait times and limited accessibility
• Need for secure, durable, and centrally managed technology
• Budget constraints requiring scalable, cost-effective upgrades

Solution Delivered:

Over the past 10+ years, Advanced Kiosks has delivered over fifty self-service kiosks for a variety of applications throughout the campus:

Deployment Timeline:

• 2012: 6 Freestanding Kiosks (Phase 1 – Student Registration)
• 2013 – 2014: +30 Freestanding Kiosks added for password resets and CUNYfirst access
• 2015 – 2018: +15 Compact Power Kiosks for high‑traffic areas across Main, Murray, and Fiterman Hall
• 2017: First Kiosk Refresh Program (PCs + monitors replaced, enclosures retained)
• 2025: Second Refresh + new Kiosk Office Suite

Why This Fit:

• Scalable, centrally managed deployment across multiple campuses
• Reduced help desk burden and improved student self‑service
• Refresh Program extended lifecycle at one‑third the cost of replacement

Outcomes:

BMCC’s rollout was funded through the Student Technology Fee program, ensuring sustainable annual investment. Each phase was carefully coordinated with Advanced Kiosks’ Onboarding & Customization team to maintain continuity in hardware, software, and student experience. The refresh programs replaced only internal components, preserving the original enclosures to reduce waste and cost.

Accessibility and usability were key priorities, with all kiosks ADA‑compliant and offering secure login to CUNY systems via ZAMOK’s managed browser environment.

Results & Impact:

• Help Desk Relief: Password reset requests reduced by 90%
• Operational Longevity: 8+ additional years of kiosk lifespan via Refresh Program
• Budget Efficiency: 2025 refresh cost roughly a third of new hardware replacement
• Student Access: Over 45 kiosks deployed across three campuses, supporting 26,000+ users
• Scalability: Integrated into Student Technology Fee Plans annually since 2012

“The project supports institutional goals by improving retention, doubling degree completion rates, and increasing successful transfer and baccalaureate attainment.”
— BMCC Strategic Plan Alignment, 2025 Project Justification

What Students Can Do at the Kiosks:

• Access CUNYfirst Portal
• Reset and manage passwords
• Complete registration and enrollment tasks
• Access student support resources
• Submit forms and documents