Kaiser Permanente 

• Industry: Healthcare
• Product: Survey Kiosk
• Kiosk Model: Freestanding Kiosk with external keyboard and trackball
• Software: Pre-installed Kiosk Software Package

Background

Kaiser Permanente, a returning Advanced Kiosks customer, needed a way to collect member feedback on their medical services. Advanced Kiosks provided a survey kiosk placed in facility lobbies, capturing member input at the point of care.

Business Challenge

• Kaiser needed member feedback while the experience was still fresh, not days later
• Feedback collection had to work in a public healthcare lobby, securely and reliably
• The kiosk needed to be accessible to members of varying comfort with touchscreens
• As a recurring customer, Kaiser needed a solution consistent with prior Advanced Kiosks deployments

Solutions Delivered

Advanced Kiosks deployed a secure survey kiosk in Kaiser Permanente’s facility lobbies, capturing member feedback while the experience is fresh in the member’s mind. For members who prefer it, the Freestanding Kiosk is equipped with an external keyboard and trackball for easier navigation, and it runs a pre-installed kiosk software package.

The kiosk delivers:

• Member survey data collection
• Increased member convenience
• Improved member services

Outcome

The survey kiosk gives Kaiser Permanente a direct, in-lobby channel for member feedback, captured at the moment the experience is most vivid, which produces higher-quality data than delayed follow-ups. Placing it in the lobby with an optional keyboard and trackball keeps it accessible to a broad range of members.

For Kaiser, the solution supports better member services through feedback they can act on, and reinforces the value of a recurring Advanced Kiosks partnership built around secure, reliable self-service hardware.