• Industry: Health & Human Services / Government
• Product: Kiosk Office Suite
• Kiosk Models: Document Kiosk
• Zamok Subscription: Basic

Background:

Faribault & Martin Counties Health & Human Services needed a modern solution to improve public access to essential government programs. With increasing demand for assistance and limited staff capacity, the counties sought a self-service option to reduce wait times and help residents navigate critical services independently.

Business Challenge:

• Long wait times and limited lobby resources created service delays
• Staff were frequently interrupted by routine administrative tasks
• Residents needed easier access to forms, applications, and benefit programs
• Tracking service demand and usage patterns was limited under the old system

Solution Delivered:

Advanced Kiosks deployed a self-service kiosk powered by ZAMOK™ Kiosk Software, configured to help residents efficiently access a broad range of health and human services without requiring in-person assistance.

Key capabilities of the kiosk include:

• Payments for Department of Human Services services
• Applications for WIC, SNAP/CASH benefits, and health care via MNsure
• Form access for financial assistance and data requests
• Document scanning for quick and secure form submission
• Guided intake for referrals and service connections
• “Find Help” resources to connect users with local programs and support

To further support user independence, the kiosk features an AI-powered Instructional Pop-up Video that walks residents step-by-step through the document scanning and uploading process. This ensures forms are submitted correctly, reduces user confusion, and minimizes staff involvement.

The system also includes backend reporting tools to help administrators monitor usage, identify service trends, and optimize program delivery across both counties.

Outcomes:

• Faster service delivery with reduced lobby congestion
• Residents guided through key processes with on-screen video support
• Fewer staff interruptions and improved document submission accuracy
• Increased access to critical programs for underserved populations
• Enhanced program oversight through usage data and reporting