Itasca County, MN Sheriff’s Office

• Industry: Law Enforcement
• Product: Kiosk Office Suite & Optional Scanner and VOIP handset
• Kiosk Model: Document Kiosk
• Zamok Subscription: Premier

Background

The Itasca County Sheriff’s Office, located within the Itasca County Justice Center in Minnesota, faced increasing pressure to handle public requests efficiently without overburdening its front desk staff. As demand for services like firearms registration, property release, and inmate account funding grew, the department sought a way to reduce interruptions and modernize its lobby operations.

Business Challenge

• Front desk staff were spending significant time assisting with routine paperwork
• Long customer wait times
• Paper forms often led to errors, delays, and incomplete submissions
• High foot traffic in the lobby reduced efficiency and privacy
• The agency needed a secure, self-service option that could serve the public independently

Onboarding & Implementation

Advanced Kiosks delivered a fully turnkey Document Kiosk system to the Itasca County Sheriff’s Office, powered by the Kiosk Office Suite. The solution included secure user access, form automation through ZAMOK™ Kiosk Management Software, FaceLock™ Session Security, and the eForms Assistant™.

Our onboarding team managed the entire process – from project scoping and software setup to staff training and system rollout – ensuring seamless adoption with no additional technical burden on agency staff.

Citizens can now:

• Complete firearms registration forms digitally
• Submit property release and funding requests
• Access and fill out public forms without staff assistance

The system ensures data accuracy with structured digital forms, while FaceLock™ maintains security by monitoring user presence and securing unattended sessions. Staff retain full control of workflows, permissions, and reporting through a centralized dashboard.

Outcomes

• 300+ forms submitted digitally within the first 90 days
• Dramatic reduction in front desk interruptions
• Elimination of form errors through real-time validation
• Increased staff capacity to focus on core law enforcement duties
• Strong community response highlighting convenience and professionalism