Springfield, OR

• Industry: Government
• Product: Kiosk Office Suite
• Kiosk Model: Document Kiosk
• Zamok Subscription: Basic

• Background
  Located in Lane County in the Southern Willamette Valley, the City of Springfield, Oregon serves a growing population of over 60,000 residents. To expand public access to its Community Development services without increasing staffing hours, city leaders turned to self-service technology to improve accessibility, streamline operations, and reduce front desk traffic.

• Business Challenge
  • Limited counter hours left gaps in service availability
  • Residents needed access to permitting and planning services throughout the day
  • Staff time was consumed by repetitive tasks like document intake and appointment scheduling
  • The city sought a modern, cost-effective solution that didn’t require adding personnel

• Solution Delivered
  Advanced Kiosks provided a Document Kiosk powered by the ZAMOK™ Kiosk Office Suite, installed outside the Community Development Counter at City Hall.

  The kiosk allows residents to:

  • Scan and submit documents directly to the city’s internal systems

  • Apply for permits and licenses with on-screen guidance

  • Schedule inspections or request callbacks from department staff

  • Access a staff directory and initiate communication as needed

  Available whenever City Hall is open—even if the counter is closed—the kiosk ensures uninterrupted access to critical planning and development services.

• Outcomes
  • Extended service access without additional staffing
  • Reduced walk-in traffic at the development counter
  • Streamlined intake for permits, licenses, and inspection scheduling
  • Improved resident satisfaction with faster, self-directed service
  • A scalable solution aligned with Springfield’s long-term digital service goals

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