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Zamok Kiosk Office Suite for Government

Housing Authority: Crow Wing 

3rd Party App Demonstration

Problem: Montgomery County needed an effective way to engage young voters and make the voter registration process more accessible and appealing in public spaces.

Solution: Eye-catching freestanding kiosks that could be easily moved to different locations within schools, libraries and public areas, facilitating voter registration drives.

Main Use Case: Voter Registration
The strategically placed kiosks provide easy access for young people to register to vote. The bold, eye-catching design ensures that the kiosks stand out, inviting interaction and making the registration process convenient and appealing.

The flexibility of these kiosks allows them to be moved to different locations within a school or public area, making it possible to support targeted voter registration drives.

Electronic voter registration kiosks added to area Montgomery high schools

Voter registration kiosks installed at Montgomery libraries

Government: Montgomery County, AL

Voter Registration Kiosks

Problem: Montgomery County needed an effective way to engage young voters and make the voter registration process more accessible and appealing in public spaces.

Solution: Eye-catching freestanding kiosks that could be easily moved to different locations within schools, libraries and public areas, facilitating voter registration drives.

Main Use Case: Voter Registration
The strategically placed kiosks provide easy access for young people to register to vote. The bold, eye-catching design ensures that the kiosks stand out, inviting interaction and making the registration process convenient and appealing.

The flexibility of these kiosks allows them to be moved to different locations within a school or public area, making it possible to support targeted voter registration drives.

Electronic voter registration kiosks added to area Montgomery high schools

Voter registration kiosks installed at Montgomery libraries

Voter Registration Kiosk
Voter Registration Kiosk
Voter Registration Kiosk
Voter Registration Kiosk
Discussion

WORKFLOW: Document Scanning

Choose the SCAN DOCUMENT Workflow to configure a scan routine consisting of helpful text and imagery to guide the end-user throughout the process. Configure questions and answers to determine the path of document delivery, provide printed or emailed time-stamped receipts, enable notifications and alerts for staff & more.

Visitor Management Kiosk Interface

Step 1:

User taps scan button

Visitor Management Kiosk Interface

Step 2:

User reads directions, operating the scanner while referencing the image

Visitor Management Kiosk Interface

Step 3:

Scan in progress

Visitor Management Kiosk Interface

Step 4:

User reviews scan result

Visitor Management Kiosk Interface

Step 5:

User enters email address for receipt

Visitor Management Kiosk Interface

Step 6:

User selects contacts for scan delivery

Visitor Management Kiosk Interface

Step 7:

User receives confirmation

How to Configure Your Scanning Workflow

Reference these screen shots to see how the scan workflow example above was configured

1. Select a Button

In the Homepage editor, select the button you’d like to configure. Click the ‘Workflows’ tab in the sidebar menu.

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2. Choose 'Scan Document Workflow'

Choose ‘Scan Document Workflow’ and click the ‘Save Changes’ button.

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3. Choose 'Document Popup'

Choose the ‘Settings’ tab in the left sidebar menu. Click to expand the ‘Document Popup’ card that appears in the main content window.

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4. Operating the Scanner

Use this introductory portion to set a helpful tone with instructional messaging for your end-user. You can enter a title for the workflow, instructions and an accompanying image for scanner operation. You may also leave it as the default option if sufficient as is.

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5. Questions & Answers

Questions act as prompts within the scanning process. Next steps and eventual file delivery are determined by the user’s responses.

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6. Email Receipt

In this step of the configuration, the scan workflow is initiated and the user enters the email address where they want the receipt to be sent.

 

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7. Selecting Contacts

In this step of configuration, you will be selecting which contacts within your account will be available to receive scanned documents. This will require at least one contact in your directory. To learn more about adding contacts, see the VOIP Workflow option above.

 

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8. Confirmation

Give the user peace of mind with a confirmation that their scan was successfully delivered and provide a helpful reminder to retrieve their originial documents.

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WORKFLOW: Webview Navigation

Use the NAVIGATION Workflow to link a button in your kiosk’s interface to any website of your choosing.

Visitor Management Kiosk Interface

Step 1:

User taps Website button

Visitor Management Kiosk Interface

Step 2:

User is brought to any website of your choosing with limited web browsing ability and touch-screen-friendly navigation controls

How to Configure Your Navigation Workflow

Reference these screen shots while configuring your navigation workflow

1. Choose a button

In the interface preview window, select the button you would like to progam. Once the button is selected, a tab labeled Workflows will appear in the Homepage edtior sidebar menu.

 

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2. Choose 'Navigation Workflow'

Click the Workflows tab in the sidebar editor menu. Notice that several new buttons will appear below. Click the Navigation Workflow button.

 

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3. Enter URL

In the empty text field titled Navigation URL that appears below, enter the address of the webpage that you would like the button to link to.

 

 

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4. Enable Navbar

In the sidebar editor, locate and click the Webview tab and ensure the checkbbox titled ‘Show Webview Navbar’ is clicked. This will enable the touchscreen-specific web browser controls. Lastly, don’t forget to click the Save Changes button!

 

Button

WORKFLOW: VOIP Calling

Use the VOIP CALL Workflow to program a button in your kiosk’s interface to place a call to any contact of your choosing within your directory.

Visitor Management Kiosk Interface

Step 1:

User taps Call for Assistance button

Visitor Management Kiosk Interface

Step 2:

Using the contact picker, the user chooses a Group containing their potential point of contact.

Visitor Management Kiosk Interface

Step 3:

Using the contact picker, the user chooses the Contact they want to call.

Visitor Management Kiosk Interface

Step 4:

An active call window appears, showing the contact name, call duration and call controls.

How to Configure Your VOIP Calling Workflow

Reference these screen shots to see how the VOIP calling workflow example above was configured

1. Create Groups

In the Zamok dashboard, click the Account tab. Locate the Contact Groups card. Click the + Add New button. Choose ‘Group’ or ‘Subgroup’ from the dropdown field. Type in the name of your new group or subgroup and choose parent group if applicable. Click the Save button.

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2. Add Contacts

While still in the Account dashboard tab, locate the Contacts card. Complete the text fields with the contact information and click the Save New button. You can always edit, delete or reassign a contact to a new group by returning to the Contacts card and clicking the View Contacts button.

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3. Assign Contacts

Once your contact directory is populated, navigate to the Settings tab in the sidebar menu and open the VOIP Modal Settings card. There you will find all of the contacts you just added in the previous step. Click each contact that you would like to add to the call directory. Click the Save button.

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4. Program a Button

Once your contact directory is populated, you are ready to program a button on your interface to make calls. Navigate to the Homepage tab in the dashboard and select the button you want to configure.

 

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5. Assign VOIP Call Workflow

With the button selected, navigate to the Workflows tab in the sidebar menu and select VOIP Call Workflow. Click Save Changes. Your VOIP Calling Workflow is now ready for use.

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Benefits of Self-Service Kiosks for Government

Interactive kiosks for local and federal government agencies are compatible with indoor and outdoor applications and make essential government services conveniently available to your residents. With a self-service kiosks, government organizations can:

  • Increase Staff Efficiency
  • Reduce Visitor Wait Times
  • Promote Events and Information
  • Provide Guidance and Support
  • Automate ID Verification
  • Expedite Account Processing
  • Provide Electronic Activity Records
  • Improve Customer Service
  • Increase Security
  • Enhance Data Tracking
  • Save Costs
  • Provide language translation services
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