University of Tennessee Health Science Center

• Industry: Education / Higher Education
• Product: Freestanding Kiosk
• Deployment: 2 kiosks
• Software: QLine queuing + Lobby Attendant

Background

The UT Health Science Center wanted to speed up student intake, inform students of wait times, and improve how it collected, organized, and reported visitor data. Advanced Kiosks provided Freestanding Kiosks running QLine queuing software to streamline check-in and reduce wait times, alongside Lobby Attendant wayfinding software for incoming students and visitors.

Business Challenge

• Student intake was slow, and students had no visibility into wait times
• The center needed better collection, organization, and reporting of visitor data
• Staff needed to direct incoming students and visitors efficiently
• Managers needed insight into student needs to allocate resources effectively

Solutions Delivered

Advanced Kiosks installed two Freestanding Kiosks running QLine queuing software and Lobby Attendant wayfinding software.

The system provides:

• QLine check-in with custom preliminary questions that route students to the resources they need faster
• Wayfinding to guide incoming students and visitors
• Back-end administrative reporting that helps managers organize resources based on student responses
• A student ID reader (magnetic strip) for quick identification

Outcome

The kiosks give UT Health Science Center a faster, more organized student intake process, with QLine cutting wait times and its preliminary questions steering students to the right resources from the start. Students see their wait status, and staff spend less time on manual check-in and direction.

The reporting side delivers value beyond the front desk: by capturing and organizing student responses, the system saves time and resources and helps university managers allocate staff based on real demand, turning check-in data into a planning tool.