Olmsted County, MN
- Industry: Housing Redevelopment Authority / Government
- Product: Office Extension
- Kiosk Model: Document Kiosk (QTY: 11)
- Zamok Subscription: Premier
- Details: Public Housing / Health & Human Services
Olmsted County, Minnesota’s Housing and Redevelopment Authority (HRA) collaborated with Advanced Kiosks to revolutionize their service delivery by introducing an innovative self-service solution. Faced with the challenge of streamlining operations and reducing time spent on routine tasks, the HRA implemented a pilot program with an initial test kiosk from Advanced Kiosks.
Encouraged by the positive feedback, they expanded their initiative, installing an additional ten Office Extension kiosks across various public facilities such as libraries and Community Service centers. This strategic placement ensures that essential services are accessible to all county residents, enhancing convenience and efficiency.
The custom-designed interface developed by Advanced Kiosks caters specifically to the needs of the HRA, offering features beyond conventional expectations. With functionalities ranging from applying for various assistance programs to scanning and submitting healthcare renewals, the kiosks empower individuals to complete critical tasks independently, at any time of the day.
This autonomy not only improves user experience but also extends the reach of HRA services outside traditional office hours. Olmsted County has further maximized the kiosks’ impact by actively promoting these new capabilities through instructional videos (see column on right) on social media platforms, facilitating a smoother transition for the community to this advanced technology. - Use Case:
- Apply for Housing & Family Services
- Scan & Print Documents
- Form Fill & Submission
- Make Payments on Rent or Bills
- Maintenance Requests
- Legal Assistance
- Access to Health Insurance
- Access to Veteran Services
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