OUT WITH THE OLD

IN WITH THE 'Q'

Qline

TRADITIONAL QUEUING HURTS, QUEUING SOFTWARE HELPS

Qline is a kiosk queuing management software designed for check-in, processing and data gathering. Qline checks-in visitors, sets them up in a queue and provides a display section to let them know where they stand in the wait. This basic queuing software is easy to use and set-up.

For your employees, Qline allows you to organize waiting visitors in the queue, set-up alerts and track data from incoming queue statistics and employee usage rates.

Customer Flow Management

Quick & Easy Set-Up: Qline queuing software is hosted on our cloud server and receives instant updates. With our bundled packages and simple pricing structure, you can be up and running in as little as 2 weeks after you submit your purchase order.

Simple Data Collection: Qline provides reporting options to meet your needs. Reporting logs data in real time and starts at the time of set-up. Analytics can be drawn at the user and employee level.

Customer Flow Management: Qline increases organization and speed up processing with self-service check-in and queue management. This function helps to keep visitors aware of their status every step of the way via the lobby display monitor and estimate wait times.

 

STEP ONE CHECK-IN

Qline queuing software Visitors check in at the kiosk or check-in station. In this step they can type in their name, choose a department or fill in their reason for visiting (all customizable).

You can add as many preliminary questions as you need to filter the visitor to their corresponding doctor, office or department. Printing options are available for printing of check-in confirmation with your queue wait time.

STEP TWO QUEUE DISPLAY

Qline queuing software After checking in, the visitor can view their status queue by looking at the queue display monitor located in the lobby or waiting room.

A monitor will display who is next in the queue, their wait time, what department they are there to see and, when their name is called, the monitor makes a subtle alert sound and highlights the name of the visitor so they know it is their turn to be processed.

STEP THREE AGENT SCREEN

Qline queuing software The agent desk displays the customers in the queue, how long they’ve been waiting and their status.

After a visitor is processed, that person is stored in the data system and the receptionist sends an alert to the display screen to begin processing another visitor.

STEP FOUR BACKEND

The backend stores daily data for reporting and record management. Once the system is up and running you can monitor the average wait time for each visitor.

Also, with this information, you can structure the approximate wait time for each queued visitor. This feature can also store visitor check-in data for lead generation.

FAQ

How many agent stations can you have taking calls?

You can have unlimited agent stations working simultaneously. Reporting options are also available to view data from each receptionist station.

Is there a limit to the number of questions being asked of the visitor?

No. An unlimited number of questions may be asked for the visitor. These are compiled in a drop down format for a quick and easy scroll on a touch screen monitor.

Do I need a printer?

It depends on how you want to process visitors. If your process identifies visitors as numbers (think deli counter) printing a ticket the visitor can take with them while they wait will help them recall their number.