The court system in the United States is undergoing dramatic changes as part of an effort to cut costs, reduce face-to-face contact and provide more efficient services.
To help explain those changes and outline ways to spur courthouse modernization, Advanced Kiosks is producing a series looking at the challenges of courthouse modernization and how implementing self-service kiosks can help address those challenges.
Although an attorney may have no problem e-filing forms, applying for a building permit, or accomplishing other tasks, there will always be average citizens who need assistance but don’t have access to an attorney. In many cases, the courthouse may not have the personnel available to offer that assistance.
That’s where assisted self-service can help.
A helping hand
At its core, assisted self-service involves the use of a kiosk outfitted with videoconferencing equipment that allows users of self-service technology to reach a live agent. That agent can then help the user perform tasks they may not be able to handle on their own.
Consider, for example, cases where users have multiple and/or complex pages of paperwork to print, scan, or email, or they don’t understand the question on a legal form. At a touch of a button, they can connect with an agent who can walk them through the process or answer their question.
An assisted self-service solution can help combat some of the most troubling issues when it comes to providing access to legal services: A lack of awareness of the resources available and difficulties in accessing those resources. A study conducted by the Center for Court Innovation spotlighted a recurring theme among respondents to a survey they conducted: those who did not take action to address their legal issues did not know how or where to seek assistance, or they were unaware that the problem they faced was actionable at all. Additionally, many respondents did not have a firm idea of services currently available in their area.
An assisted self-service kiosk located in a courthouse can help address those issues by providing easy access to the legal information and services people need.
Adding to those benefits is the increased quality of the information gathered when using an assisted self-service model. Several recent research studies have demonstrated that the data gathered during an assisted self-service interaction is significantly more accurate than that gathered in cases where the user entered information on their own, reducing situations where a person’s paperwork may be rejected because they made a mistake filling out a form.
The complete solution
More than simply a workstation, the A.S.K. 3.0 allows the user to instantly chat with your help representative with live video assistance with complicated forms or processes.
A.S.K. 3.0 leverages the Aegis Desk along with Office Extension 2.0 and cutting-edge videoconferencing equipment including webcams, 4K monitors, and directional soundbars to recreate a person-to-person experience with technology. The transfer of data and documents is secure and easy.
With A.S.K. 3.0, users can request step-by-step assistance while filling out & submitting forms, printing documents, and paying fines and fees via a secure third-party portal. They can also upload files for secure file transfer and receive step-by-step help with screen sharing. Additionally, those at the kiosk can place VOIP calls through a directory or slideshow of quick-dial buttons via the built-in microphone and speakers.
A service agent can remotely control any of the desk’s functions, including document scanning, printing, screen-sharing, or navigation.
A.S.K 3.0 sets the standard for assisted self-service interactions in courthouses or any other venue where users might require assistance.
Contact sales to learn more!
Advanced Kiosks has for nearly 20 years been a leader in developing self-service solutions for many areas where we conduct business, and courthouses are no exception.
Our products make it easy for citizens to check in to appointments with probation officers, file legal documents, apply for permits and perform a host of other court-related functions.
Contact us today to see how we can assist in your courthouse modernization efforts.