For organizations across industries, effective communication is not just important—it’s essential for success. That’s where Zamok Calling with Voice over Internet Protocol (VoIP) comes in, transforming the way businesses connect with clients, partners, and employees.
The Zamok Software Suite is powerful kiosk management software that puts Advanced Kiosks products head and shoulders above other kiosk providers. Zamok provides kiosk security, management tools, hardware support, functionality, and seamless ease of integration with third-party software, tools, and content.
Since 2014, our Zamok VoIP Calling technology has facilitated a whopping 61,231 calls, which amounts to 9,500,000 seconds, 158,000 minutes, 2,500 hours, or 110 continuous days of conversation. This milestone represents more than just numbers; it signifies ten years of building better, faster, and more secure communication for businesses of all sizes. These numbers aren’t just metrics—they reflect real-world value in creating efficient and reliable connections.
What is VoIP?
VoIP technology allows voice communication over the internet rather than relying on traditional phone lines. VoIP transmits voice data digitally using a Wi-Fi connection, enabling seamless, high-quality audio without the need for physical infrastructure such as telephone cables.
VoIP technology makes it easy to include a telephone handset with nearly any kiosk solution. As long as there’s a stable Wi-Fi connection, users can make calls from virtually anywhere, enhancing flexibility and reducing costs.
Additionally, VoIP technology allows for assisted self-service, enhancing the user experience. Those who may hesitate to use a fully self-service kiosk can access immediate help via voice communication, reducing frustration and increasing the adoption of self-service options in places such as airports, hospitals, and retail outlets.
And by offering a voice-based interface to a kiosk, VoIP can enhance accessibility for individuals who may struggle with visual navigation, creating a more inclusive kiosk experience.
Key Benefits of Zamok VoIP
Cost Savings: VoIP leverages your existing internet connection, eliminating the need for costly phone lines and equipment. This reduces operational expenses, allowing you to allocate resources more effectively.
Ease of Use: Our modern VoIP kiosks are designed for user-friendliness. With intuitive interfaces, employees and customers can quickly adapt without extensive training.
Privacy and Flexibility: One standout feature of our VoIP kiosks is the seamless switch between loudspeakers and headsets mid-call, ensuring privacy during sensitive conversations.
Real-Time Communication: VoIP kiosks provide instant access to customer service or emergency services. Strategically placed in public areas like parks, shopping centers, and transit hubs, these kiosks offer immediate help when every second counts.
Personalized Service: VoIP allows for personalized conversations, where customer service representatives can greet users by name and provide tailored assistance, especially if integrated with CRM systems or user databases.
What are some examples where Zamok VoIP Calling might be used?
Zamok VoIP Calling is a valuable feature included in the Kiosk Office Suite product, allowing for quick and easy communication between kiosk users and staff. Some use case examples include:
Help Desks: Immediate support for employees and visitors, connecting them directly with staff or FAQs for faster resolutions.
Lobby Kiosks: In corporate and hospitality settings, lobby kiosks with VoIP can serve as virtual concierges, connecting visitors with the person they are there to see.
Public Transportation Hubs: VoIP kiosks at airports, train stations, and bus terminals can connect travelers with live agents for updates on schedules, routes, and ticketing services, keeping them informed and connected.
Emergency Assistance: In environments such as parking garages or ATMs, kiosks with VoIP capabilities can offer an immediate connection to emergency services or security, enhancing user safety.
Imagine a direct hotline from your interactive kiosk to the services you offer — no need for users to remember phone numbers or dig out personal devices. Whether you’re enhancing customer interactions, supporting remote teams, or improving service in public spaces, VoIP is the future of customer service.
As we celebrate a decade of convenient communication, discover how our VoIP solutions can meet your unique needs and elevate operational efficiency.
