10 Federal Self Storage
- Industry: Self Storage
- Kiosk Model: Freestanding / Compact Power
- Zamok Subscription: Basic
- Background
10 Federal Storage, based in Graham, North Carolina, is redefining the self-storage industry with fully automated, unmanned facilities. With a background in multifamily housing and a strong focus on leveraging technology, co-founder Brad Minsley envisioned a more efficient, customer-friendly model for self-storage—one where tenants could rent, pay, and move in at any time, without needing staff on-site. - Business Challenge
• Traditional storage operations relied heavily on in-person staffing
• Customers lacked after-hours access to leasing and account services
• Facility leasing rates plateaued under the old staffing model
• The company needed a secure, intuitive system to fully support 24/7 customer self-service - Solution Delivered
Advanced Kiosks partnered with 10 Federal to deliver a customized self-service solution built around the Freestanding Kiosk and Compact Power Kiosk, integrated with credit card processing, receipt printing, VoIP phone support, and ZAMOK™ Kiosk Management Software. - Each kiosk allows customers to:
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Rent units and receive gate access any time of day or night
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Make payments securely on-site
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View unit pricing and availability
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Speak with support staff via integrated VoIP
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Access the company’s branded website through a locked-down browser powered by ZAMOK
- With seamless integration to StorEdge FMS software, customers can perform all tasks normally handled by a property manager—fully independently.
- Outcomes
• Increased leasing volume immediately after going unmanned (from 35 to 48 units in the first month)
• 24/7 self-service access improved customer satisfaction and convenience
• Reduced staffing costs while maintaining high-quality service
• Branded kiosk experience delivered consistency across multiple sites
• Strong market differentiation as a fully automated self-storage operator - As Minsley explains: “If someone just needs to move into a unit in the middle of the night, that’s now available to them. That’s the kind of flexibility customers want.”
- Looking Ahead
10 Federal continues to expand its network of fully unmanned facilities—an approach that aligns with evolving customer preferences and sets the standard for convenience in the self-storage market.
To learn more about this self-service project, check out our 10 Federal Storage case study.
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