Kiosk Survey and Feedback Collection
Capture Feedback at the Moment It Matters Most
A survey kiosk placed at the point of service collects real responses while the experience is still immediate. No paper comment cards, no email follow-ups, no guessing about who actually responded or what they experienced.
- Survey appears at the end of a completed kiosk session automatically
- Custom questions with conditional logic based on user path
- Results delivered to administrators in real time
- Multilingual survey delivery for diverse communities
Why Point-of-Service Feedback Outperforms Every Other Method
Feedback Collected Days Later Has Already Faded
Email surveys arrive long after the experience is over. Response rates are low and recollections are vague. A kiosk survey captures the response while the visitor is still in the building.
Paper Comment Cards Go Unread
Physical feedback tools require manual collection, transcription, and analysis. Kiosk surveys deliver structured data directly to your team with no processing required.
Real-Time Data Enables Real-Time Response
Administrators see results as they come in. If service quality drops, the data surfaces immediately rather than surfacing weeks later in a quarterly report.
End-of-Session Trigger
Surveys appear automatically after a completed form submission, check-in, or payment, with no staff prompting needed.
Custom Question Logic
Conditional question paths ensure follow-up questions are relevant to each user’s specific service experience.
Real-Time Reporting
Responses are delivered to the administrator dashboard as they are submitted. No batch processing or delays.
Multilingual Survey Delivery
Surveys display in the language the user selected for their session, ensuring consistent access across your community.
Data Export
Survey results can be exported for use in existing analytics, performance tracking, or reporting platforms.
Government Offices
Housing Authorities
Healthcare Facilities
Higher Education
Gather student and faculty feedback on campus services, administrative processes, and facility experiences.
Why Organizations Are Adding Feedback to Their Kiosks
Outcomes that improve service quality and organizational accountability.
Point-of-Service Timing
Responses captured while the visitor is still present are more accurate and actionable than delayed surveys.
Real-Time Dashboard
Administrators see responses as they are submitted, enabling immediate awareness of service quality issues.
Multilingual Delivery
Surveys reach all members of your community in their preferred language, without separate survey versions.
Structured Data
Responses arrive as clean, organized data ready for analysis, not handwritten cards to transcribe manually.
No Staff Required
Survey delivery and data collection happen automatically within the kiosk workflow. No prompting or paper handling needed.
Higher Response Rates
In-person, point-of-service surveys consistently outperform email and mail surveys in response rates.
How It Works
A simple, automatic feedback process integrated into every kiosk session.
Session Completes
The user finishes their primary task on the kiosk, such as a form submission, check-in, or payment.
Survey Triggers
A satisfaction survey appears automatically as the final screen of the session.
User Responds
The user taps through a short set of questions tailored to their specific experience.
Data Delivered
Results go to the administrator dashboard in real time. The kiosk clears and resets automatically.
Frequently Asked Questions
Common questions about survey and feedback collection on kiosks.
Can we customize the survey questions for each kiosk or location?
Yes. Survey questions, logic, and sequencing are fully configurable through Zamok. Different kiosks or locations can display different survey sets based on the services offered at that site.
Where do the survey responses go?
Responses are delivered to the Zamok administrator dashboard in real time. Data can also be exported for use in your existing analytics, reporting, or performance tracking platforms.
Is participation in the survey required before the session ends?
No. Survey participation is voluntary. Users can skip the survey and the kiosk will reset normally. The survey is presented as a final optional step, not a required gate before the session closes.
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