In the self-service industry, reliability and uptime of systems are of critical importance. If your customers use touch-screen kiosks to access your services, you know those customers will demand that those kiosks work flawlessly every time, all the time. Whether it’s 9-to-5 or 24/7, access to self-service kiosks has become an integral part of customer service. IBM predicts that by 2020, 85% of customer interactions will happen without any human interaction at all.
Here at Advanced Kiosks, we have always guaranteed the reliability of our interactive systems. That’s what makes us an industry leader in developing and deploying self service kiosks. But, like our discerning clients, we acknowledge that we live in an imperfect world. Be it a network outage, a power failure, or a shipping crate arriving at your tradeshow booth with a forklift-shaped hole in it, there are times when we all need help — Fast!
Our clients have told us rapid response to unforeseen technical issues is crucial. Industry data backs them up, and we have listened. Advanced Kiosks is proud to introduce our premier White Glove Support service option.
AK White Glove Support connects you with a technical professional as quickly as possible. That person will work with you to diagnose the problem and drive toward a quick resolution. Our goal is to get you up and running in, at most, one business day. You will reach a live, technical specialist almost instantly. In rare cases where an immediate solution isn’t possible, a Level 2 priority support request will be entered and routed to our engineering staff. This guarantees the right person will be resolving your issue within hours, not days.
Our commitment to high-quality engineering and support has kept us in business for close to twenty years, and our clients aren’t shy about voicing their appreciation. “Advanced Kiosks showed us their total commitment to the customer, so purchasing a support plan from them was a no-brainer,” raves Sgt 1st Class Adom Vita of the Rhode Island National Guard.
For more details on AK White Glove Support, as well as technical support options to match any project budget, visit our Support Services page. Better yet, contact your account manager at 866-783-3791. They will help determine the best support plan for you. Your business depends on providing the best value to your customers, and we are here to support you every step of the way.