Ada County, Id

• Industry: Law Enforcement
• Products: Visitor Management System, eForms Assistant, VOIP Integration, Badge Printing 
• Kiosk Models: Document Kiosk

Background:
The Ada County Sheriff’s Office set out to modernize how visitors access services across its facilities, including records requests, inmate-related forms, and general public assistance. With a high volume of daily visitors and a wide range of service needs, the county required a solution that could simplify access while maintaining security, accuracy, and operational efficiency.

Business Challenge:

• High volume of visitors needing help with forms, records, and service requests
• Paper-based workflows slowing down processing and increasing staff workload
• Need to manage visitor check-ins, communication, and service access from a single system
• Security and identification requirements in a law enforcement environment
• Limited accessibility for users with language or technical barriers

Solutions Delivered:

Advanced Kiosks implemented a comprehensive Visitor Management System that serves as the primary interface for all public interaction. The system brings together check-in, forms, communication, and information access into one unified experience.

Visitors are guided step-by-step through tasks such as check-in, form completion, and service requests, with the ability to quickly connect with staff through integrated VOIP calling when needed.

To support secure and efficient operations, the system includes visitor badge printing with photo capture, helping staff identify and manage individuals entering the facility. It also provides access to inmate roster lookup tools, allowing visitors to retrieve required information for completing forms.

The platform supports a wide range of languages and is designed to be fully accessible, ensuring that all visitors can navigate the system with ease regardless of background or technical ability.

The entire workflow is fully digital, eliminating paper forms and enabling staff to review, complete, and manage submissions electronically—resulting in a more streamlined and consistent process.

Outcomes:

The Ada County Sheriff’s Office successfully transformed its visitor experience into a more efficient, secure, and accessible system. Visitors can now complete check-ins, submit forms, and access services from a single interface, reducing confusion and wait times.

At the same time, staff benefit from reduced manual workload and improved process consistency, allowing them to focus on higher-priority tasks. The result is a modern, scalable solution that improves both operational efficiency and the overall public experience.