City of Edmond, OK

• Industry: Government
• Products: Kiosk Office Suite
• Kiosk Models: Document Kiosk

Background:
The City of Edmond, Oklahoma, set out to modernize access to building permit services and make essential civic processes more accessible to all residents. Recognizing that not all citizens have reliable access to computers or are comfortable navigating online systems, the city needed a solution to bridge the digital divide while maintaining efficiency in municipal operations.

Business Challenge:

• Limited accessibility for residents without home internet or digital literacy
• Manual and time-consuming permit application process
• Need to support document uploads and payments in a secure environment
• Increased demand for a more inclusive, self-service experience within city facilities

Solutions Delivered:

eForms Assistant, Payment Processing, Document Upload

Advanced Kiosks implemented a self-service permit processing solution that enables residents to complete key tasks directly at the kiosk, including:

• Requesting and submitting building permit applications
• Uploading required supporting documents and plans
• Completing secure payments for permit fees

The system is designed to guide users step-by-step through the process, using instructional pop-up videos to ensure clarity and ease of use while reducing reliance on in-person staff support. Additional features such as session security and proximity-based engagement help create a safe, intuitive, and user-friendly experience.

Outcomes:

The City of Edmond successfully transformed its permit process into a more accessible, efficient, and user-friendly system. Residents can now complete applications, upload documents, and make payments in one place, reducing friction and improving overall satisfaction.

By providing a guided, self-service experience, the city has reduced front desk workload while ensuring that all members of the community, regardless of technical ability, can access essential services with confidence.