Manassas, VA Police

• Industry: Law Enforcement
• Product: Visitor Management System
• Kiosk Model: Pedestal Kiosk
• Zamok Subscription: Premier + customized WordPress site

Background

As part of constructing a new public safety facility, the department needed a self-service solution for its lobby, one that could greet walk-in visitors and help them reach the right department or office without staff intervention. They partnered with Advanced Kiosks to build it around a Pedestal Kiosk running Visitor Management System software.

Business Challenge

• A new facility meant designing the lobby visitor experience from the ground up
• Walk-in traffic needed a fast, self-guided way to find the correct department or office
• The department spans many functions (records, investigations, property/evidence, administration, and more) that visitors need to navigate
• Visitors needed a direct way to reach staff without a permanent reception desk
• The solution had to integrate with the department’s customized WordPress site

Solutions Delivered

Advanced Kiosks deployed a Pedestal Kiosk in the facility lobby, equipped with a VOIP handset and Visitor Management System software, running on a Premier Zamok subscription alongside a customized WordPress site.

The kiosk supports:

• Staff and building directory lookup
• VOIP calling for direct connection to departments
• Wayfinding to Records, Property/Evidence, Investigations, the Office of Professional Standards, Police Department Administration, and Parking Enforcement

Visitors can locate the department or office they need and connect with staff directly from the lobby, without waiting for a receptionist.

Outcome

The Pedestal kiosk gives the new public safety facility a modern, self-service lobby that directs walk-in visitors to the right department and connects them with staff on demand. By handling directory lookup and VOIP calling at the point of entry, it keeps the lobby moving without requiring dedicated reception staff.

Integrated with the department’s WordPress site and running on a Premier Zamok subscription, the system gives the department a manageable, updatable platform, one that can grow with the facility as departments and services change over time.