Law enforcement agencies serve the entire community. Their technology should, too.

In Police Chief Magazine’s October 2026 issue, Advanced Kiosks explores how multilingual support, voice and text interaction, guided navigation, and access to human assistance can remove barriers between visitors and essential services.

The new Document Processing Kiosk brings a larger touchscreen, multipage scanning and full-size printing together with the expanded capabilities of the Kiosk Office Suite.

Users can complete guided forms, submit supporting documents, access approved online services and make card payments. Voice and video assistance provide a direct connection to staff when a task needs personal support.

Behind the interface, document processing, scan & scrub, notifications, reporting and centralized management support the flow of information from submission through review. Organizations can configure these capabilities around their applications, service requirements and document-handling processes.

Built for government offices, courts, housing authorities and other document-heavy environments, this new workstation combines upgraded hardware with the software tools needed to manage complete self-service workflows.

Routine forms, check-ins and information requests can quickly fill a sheriff’s office front desk. Ada County brought those services into one self-service experience, giving visitors a clear place to begin.

With their Kiosk Office Suite deployment, visitors can complete digital forms, find inmate information and print visitor badges. Multilingual guidance and VOIP provide a path to assistance when needed.

Less paperwork. Fewer routine interruptions. More time for requests that actually need staff.

Five minutes of paperwork does not sound like much. Until it happens 30 times a day.

Applications, recertifications, IDs, income verification, and supporting documents create a constant stream of routine intake for housing authority staff. Multiply a few minutes of assistance across dozens of residents, and suddenly hours of the workday are spent handling paperwork.

Our latest article explores how self-service document intake can shift more of that process to residents, giving them a guided way to complete forms, scan and submit documents, and move routine paperwork forward while staff focus on residents and cases that actually require personal attention.

A name on a memorial matters. So does the story behind it.

The New York State EMS Memorial uses an interactive Tribute Station to honor more than 140 Emergency Medical Services professionals who died in the line of duty. Visitors can search for individual honorees and explore their biographies and service histories, while QR access makes the memorial available to families and colleagues who cannot visit in person.

The digital platform can also grow as new honorees and information are added, creating a living tribute rather than a static record.

Access to healthcare in rural communities is not only about reaching a medical provider.

Patients may also need help completing forms, submitting documents, printing information, communicating with staff, navigating services or receiving assistance in another language.

The Rural Health Access Station, built around the Aegis self-service workstation, brings those capabilities together in one remotely managed service point.

A station can support:

– Live video sessions with remote healthcare professionals
– Patient forms and digital workflows
– Document scanning and printing
– AI-guided assistance
– Multilingual access
– Voice and video support
– Check-in and service navigation
– Centralized deployment and kiosk management

This approach can extend access to communities where staffing, distance and infrastructure make traditional service delivery more difficult.

And the concept is not just theoretical. Advanced Kiosks has experience supporting federally backed remote-service initiatives, including the Fort Peck project, that demonstrate how technology can bring important services closer to geographically dispersed populations.

Organizations are putting Advanced Kiosks technology to work in very different environments – from housing and municipal services to education, public information and scientific outreach.

“Exactly what we wanted. The support team has been amazing and so patient, and Chris made changes almost instantly. The Town of Bluffton is super happy.”
— LeeAnn, Town of Bluffton

Recent deployments include:

Each project starts with a different problem, but the goal is the same: give people easier access to information and services while reducing routine workload for staff.

More stories from these deployments are coming soon.

A Smart Police Station begins with your department’s processes: which services visitors need, how requests reach the right people and where staff review or approval belongs.

Your department can start with a focused service, such as records requests, document submission or visitor check-in, then expand as needs evolve. The configuration reflects how your agency operates, including the points where visitors should connect with a person.

From the first workflow discussion through launch and ongoing support, your team has a defined implementation path and a partner responsible for helping bring it together.