ZAMOK® Kiosk Management Software has grown into the software ecosystem behind a much broader range of self-service experiences.

Organizations can use ZAMOK to help people complete forms, work with documents, make payments, communicate with remote staff, access services in multiple languages and receive AI-guided assistance, while administrators manage kiosk deployments from a central platform.

View the detailed guides:

ZAMOK AI Assistant – guided AI assistance for users and workflows
ZAMOK Multilingual Support– multilingual self-service and language support
ZAMOK Video Conferencing– live video assistance from remote staff
ZAMOK Payments – secure self-service payment workflows
ZAMOK Remote Fleet Management – centralized kiosk and fleet management
ZAMOK Complete Software Guide – detailed guide on the full Zamok software product

We have created a new series of detailed guides showing how each part of the platform works.

Want to know what your kiosk can actually do now?

➡ Explore the ZAMOK Kiosk Software Guides

Housing paperwork can be complicated. The DC Housing Authority is using self-service technology not only to give residents access to forms and services, but to help them understand what they need to do next.

Residents can securely access RentCafe, manage housing applications and accounts, scan and upload required documents, and connect with staff when personal assistance is needed.

But one of the most important additions is AI-guided assistance designed to help residents work through forms and housing processes.

Instead of simply presenting a form on a screen, AI can help explain questions, clarify what information is being requested and guide residents through the process step by step.

Multilingual capabilities can make that assistance available to a broader population, while integrated voice and video tools give residents a path to a real staff member when the situation requires human help.

The result is a self-service experience that brings together:

• AI-guided assistance
• Forms and applications
• Document scanning and uploading
• Multilingual support
• RentCafe access
• Voice and video assistance
• Secure resident sessions

For DCHA, the kiosk becomes more than a place to access a website. It becomes a guided service point designed to help residents successfully complete the task they came in to accomplish.

➡ See What Housing Self Service Looks Like in the Nation’s Capital

AI is becoming part of real self-service deployments – including systems that help users understand forms, find information, navigate services and determine what to do next.

But adding AI simply because the technology is available is not a strategy.

The most useful implementations start with a specific problem: What are users struggling to understand? Where are staff repeatedly stepping in? What information can AI safely access? And when should the experience hand the user back to a person?

Our latest article looks at the questions organizations should answer before introducing AI into public-facing workflows – and how to make AI genuinely useful instead of simply adding another technology layer.

➡ Read full blog post on ‘What Every Organization Should Know Before Implementing AI‘

For Pike County residents, a routine tag renewal no longer has to mean a trip to the courthouse.

The Pike County Probate Office brought the process closer to the community with self-service kiosks in two convenient locations. Residents can scan the barcode on their renewal notice or enter their information, make updates, pay, and print their registration paperwork right at the kiosk.

It is a simple shift with a big payoff: easier access for residents and fewer routine transactions competing for staff attention at the probate office.

➡ See how Pike County brought probate services closer to the community

The best kiosk projects do not start with a touchscreen. They start with a question: what is taking up your staff’s time that people could accomplish on their own?

Forms, document intake, payments, check-ins, printing, wayfinding, and service access can all become part of one thoughtfully designed self service experience. And you do not have to figure out how to build that experience alone.
Every Advanced Kiosks project is backed by our Onboarding & Implementation team. A dedicated specialist works with you to map your goals and workflows, configure the software and user experience, test the complete system, train your staff, and guide the project through launch. Your kiosk arrives built around the way your organization actually works, with continued support after deployment.

We handle the heavy lifting. You get a self service system ready to do real work.

➡ See how our Onboarding & Implementation process works