Town of Bluffton, SC

• Industry: Government
• Products: CityGuide
• Kiosk Models: Freestanding Kiosk

Background:

The Town of Bluffton partnered with Advanced Kiosks to create a modern digital visitor engagement experience that helps residents and tourists explore the town more easily while improving access to local information, attractions, events, and services.

Installed in a public-facing environment, the interactive CityGuide kiosk system was designed to serve as both a visitor information center and a digital community engagement platform. The system provides multilingual access to town resources, interactive maps, event information, historical content, galleries, and nearby business listings through a simple touchscreen experience.

The deployment reflects Bluffton’s focus on tourism, accessibility, community engagement, and modern public-facing technology. Throughout implementation, the town worked closely with the Advanced Kiosks team to customize the experience and continuously improve the system based on visitor and staff feedback.

Business Challenge:

• Visitors needed a faster and more intuitive way to discover local attractions, events, restaurants, and services
• The town required multilingual accessibility for tourists and non-English-speaking visitors
• Printed visitor materials and static maps limited engagement and became outdated quickly
• Local businesses and destinations needed greater visibility for visitors exploring the area
• The town wanted a scalable platform capable of growing with future content and tourism initiatives
• Staff needed the ability to update content dynamically without rebuilding the kiosk experience

Solutions Delivered:

Advanced Kiosks implemented a customized CityGuide visitor engagement platform designed to provide an interactive and accessible self-service experience for residents and tourists.

The system features:

• Interactive CityGuide touchscreen interface optimized for public self-service
• Multi-language translation capabilities for improved accessibility
• Interactive visitor maps with local points of interest
• Dynamic event listings and community announcements
• Historical information and educational content
• Photo galleries showcasing Bluffton attractions and culture
• “Nearby Listings” functionality allowing visitors to quickly locate nearby restaurants, attractions, and businesses
• Centralized content management for ongoing updates and future expansion

The platform was designed to be intuitive and easy to manage, allowing town staff to quickly update photos, lodging information, and content without requiring technical expertise. This flexibility helped create a more sustainable long-term solution that can continue evolving alongside Bluffton’s tourism and community initiatives.

During implementation and onboarding, the Town of Bluffton also highlighted the responsiveness and support provided by the Advanced Kiosks team, particularly during setup, troubleshooting, and customization requests.

Outcomes:

The CityGuide kiosk system provides residents and tourists with a more engaging and accessible way to explore Bluffton. Visitors can quickly locate attractions, browse upcoming events, learn about local history, and discover nearby businesses through a modern interactive experience.

The multilingual interface improves accessibility for a broader audience, while interactive maps and nearby listings help increase visibility for local destinations and businesses. Visitors frequently responded positively to the experience, especially when searching dining options, viewing directions, and exploring distance-based location features.

For the Town of Bluffton, the solution provides a scalable and easy-to-manage digital platform that can evolve alongside future tourism initiatives, community programs, and visitor engagement strategies. The town also identified future opportunities for expansion, including additional historical content, wildlife information, children-focused features, restaurant enhancements, and potential outdoor kiosk deployments.

The project demonstrates how municipalities can use interactive kiosk technology to strengthen tourism outreach, improve visitor experiences, and create more connected public-facing information systems.