Atlanta Housing Authority

• Industry: Housing Authority
• Product: Kiosk Office Suite
• Kiosk Models: Document Kiosk

Background

The Housing Authority of the City of Atlanta serves thousands of residents across the metro area, providing affordable housing, resident services, and community support programs. With a high volume of daily walk-in traffic at their offices, Atlanta Housing needed a way to modernize document intake and reduce the strain on front desk staff while maintaining secure, accessible service for residents and applicants.

Business Challenge

• Front desk staff overwhelmed by 70–75 walk-in visitors per day, totaling over 19,000 annually
• Residents waited up to 30 minutes just to drop off or update routine paperwork such as applications, recertifications, and income verification documents
• Manual document intake consumed hours of staff time each day, even though individual interactions were brief
• The agency needed a solution that could serve a multilingual, diverse resident population while preserving a clear path to human assistance

Solutions Delivered

Advanced Kiosks deployed a Kiosk Office Suite powered by Zamok Kiosk Management Software in the Atlanta Housing lobby, providing residents with two guided self-service workflows:

• Self-Service Document Portal — Residents log into the RentCafe/Yardi resident portal directly on the kiosk to manage their housing applications, accounts, and documents. The built-in flatbed scanner guides users through multi-page document scanning and uploads files directly into the housing system.
• Scan-to-Email Routing — Residents who need to submit documents to a specific department can scan paperwork and select from a pre-approved contact list. Documents are securely routed to the correct internal mailbox, with profiling questions (name, phone number) attached to each submission for proper filing.

The kiosk also provides one-touch access to Georgia Housing Search, United Way 211, SVDP Georgia housing assistance resources, and the full Atlanta Housing website, giving residents a centralized hub for affordable housing information and community support.

The Advanced Kiosks onboarding team worked closely with Atlanta Housing’s IT, business, and leadership teams to configure workflows, review security requirements, produce custom welcome and instructional videos, apply branded kiosk graphics, and ensure a smooth deployment.

Outcome

• Reduced routine document-intake interactions from 30 minutes to approximately 5 minutes
• Freed front desk staff from repetitive paperwork processing to focus on higher-value resident assistance
• Gave residents 24/7-ready access to housing applications, account management, and document submission
• Maintained strict privacy and security with auto-session wipes, anonymous activity reporting, and Atlanta
• Housing’s own CrowdStrike security tools installed on the device
• Provided multilingual support for non-English-speaking residents through real-time language translation
• Created a replicable model for housing authorities looking to modernize resident services through guided self-service