Massachusetts Bay Transit Authority (MBTA)

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Massachusetts Bay Transit Authority

Industry: Transportation / Transit
Product: Transit Outdoor Kiosks
Deployment: 4 kiosks
Location: South Station Commuter Rail, Boston

Background

The Massachusetts Bay Transit Authority (MBTA) wanted information kiosks to give travelers real-time updates, news, and local attraction information in Boston. Each kiosk was designed for unsupervised placement in public areas, providing self-service information without staff on hand.

Business Challenge

Travelers needed real-time updates and local attraction information in a busy transit hub
The kiosks had to operate unsupervised in a public, high-traffic area
Tourists needed a way to take information with them, not just view it on screen
The units had to be durable enough for a transit environment

Solutions Delivered

Advanced Kiosks deployed four Transit Outdoor Kiosks at South Station Commuter Rail, built with full-size printers so travelers could print information at no cost.

The kiosks provide:

Real-time updates, news, and local attraction information for Boston travelers
A self-service printer for local maps and attraction details, free to the user
The ability to download information to a personal device
Pre-installed kiosk software for reliable unsupervised operation

Outcome

The kiosks give travelers passing through South Station a self-service way to get Boston maps, attraction details, and real-time information, and to print it or take it with them at no cost. Built for unsupervised operation, they deliver tourist information around the clock without staffing.

For the MBTA, the kiosks add a practical convenience for Boston’s many transit travelers and tourists, a durable, self-contained information point in one of the city’s busiest hubs.

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Project: MBTA uses kiosk for tourism and information

Project Overview:

The Massachusetts Bay Transit Authority was looking for an information kiosk to provide travelers with real-time updates and news in Boston. Each kiosk was built to be placed in unsupervised areas providing information about local attractions.

Kiosk Project Details:

All four computer kiosks are located at the South Station Commuter Rail and built with full-size printers. Information can be printed at no cost to the user. Users can also download information from the kiosks to their Personal Digital Assistant (PDA).