Pike County Probate Office, Troy, Al

• Industry: Courthouses
• Products: eForms Assistant, Payment Processing, Public Access Kiosk
• Kiosk Models: Document Kiosk

Background:
The Pike County Probate Office sought to modernize how citizens access probate services by reducing reliance on manual processes and in-person staff assistance. With a high volume of daily visitors needing help with forms, payments, and records, the office needed a solution that could streamline routine tasks while improving overall service efficiency.

Business Challenge:

• High volume of walk-ins for basic forms, payments, and general inquiries
• Long wait times and lobby congestion during peak hours
• Paper-based processes slowing down record requests and filings
• Limited staff capacity to handle both simple and complex probate tasks
• Need for a more accessible, self-service option for the public

Solutions Delivered:

Advanced Kiosks implemented a self-service probate solution that allows visitors to complete essential tasks independently through an easy-to-use kiosk interface. The system enables:

• Digital form completion and submission
• Secure payment of fees
• Access to probate and public records
• Simple check-in and information access for visitors

By guiding users step-by-step, the kiosk reduces confusion, eliminates manual paperwork, and ensures a consistent experience for every visitor.

Outcomes:

The Pike County Probate Office transformed its operations with a more efficient and accessible service model. Visitors can now complete common tasks quickly without waiting in line, while staff are freed up to focus on more complex probate work, such as estates and guardianships.

The result is faster service, improved accuracy, reduced lobby congestion, and a more streamlined experience for both citizens and staff—helping the office deliver modern, citizen-friendly public services.