Our Self Service Technology Blog

For about a decade now airports have been implementing a self service check in airport kiosk to cut down on increasing wait times and give passengers multiple check in options. As a result, major airports saw wait times drop 30% from 27 minutes to under 20 minutes average wait at check in. After witnessing the immediate benefits of an airport kiosk, the self service technology industry began to plan what else computer kiosks could do for airports and the thousands of travelers passing through each day.

Advanced Kiosks manufactures high quality commercial grade interactive kiosks for airports and many other industries. Our hardware is designed to hold up in high traffic heavy usage environments and is compatible with all the major web based software options. We offer a variety of interactive kiosk models, all of which come with built in software to give total administrative control over interface. Our Homepage Solution software presents the user with easy to navigate buttons to access any combination of services that you wish to provide. Use the airport kiosk to only display your existing airport management software or easily configure the kiosk to offer access to multiple websites or tools for the traveler.

Top 5 uses for an airport kiosk

 

Airport Wayfinding and Navigation

airport mapAs we all know, airports can be quite difficult to navigate and often times travelers may have limited time between flights to find what they are looking for. Nothing is worse than walking to the end of an airport wing only to find that the gate you are looking for is actually in the opposite direction. By implementing interactive wayfinding maps on airport kiosks throughout the airport, this confusion can be greatly decreased. Depending upon the wayfinding software chosen, users can be presented with a fully interactive overview of the entire airport with a clear indication of “you are here”. This interface can allow the user to choose what they are looking for, weather it be a gate number, restrooms, food, gifts or anything else. The airport kiosk screen can then display the quickest route to that service and even print out a map for the user. Wayfinding services are often displayed alongside up to date flight information on these airport kiosks as a convenience for the traveler .

 

Local Hotel, Food, and Entertainment Information

We have all had the experience of exiting a long flight and having no knowledge of the area you’ve landed in. An airport kiosk can be placed right in the pickup/ transportation zone that provides information about local accommodations, hotels, restaurants, and entertainment. This is a great way for the city to advertise up and coming shows, concerts, casinos, sports events, and more. By giving a visitor all the opportunity to get a taste of the city’s best, they are more likely to come back. This improves the visitor experience, while increasing local tourism. A popular airport kiosk for this purpose is an outdoor airport kiosk with homepage software for easy navigation.

 

Airport Lost and Found

Lost something in the terminal or maybe left something behind on the plane? This is an everyday occurrence unfortunately and often times lost items do not find their way back to the owners.  As a result, there are a number of lost and found software options available for airports to choose from.  Combine this software with an interactive airport kiosk to deliver the best solution for lost and found services. Depending upon the interface, the user can type into the kiosk what the missing item is, and the airport kiosk will let you know if the item has been found and what steps to take in order to promptly retrieve it. A VOIP phone handset can also be installed on the airport kiosk to allow the user to call the lost and found hotline if one is available. This system is a huge benefit for the traveler and can be a real life saver depending upon the value and necessity of the misplaced item.

 

Advertisements and Promotion

The average person is using touch screen technology more and more each year and we are trained as a society to pay attention to something when presented on a screen. As a result, airport kiosks are an ideal vehicle for advertisers to effectively get a message out to the public. This can be a great way to generate revenue to fund the kiosk or software options, engage tourists to use local businesses and communicate any other kind of promotion that might benefit the airport such as parking notices or policy reminders. This sort of function can be implemented in the form of smaller ads or reminders that accompany other select content or as large visual splash screens and screen savers when the airport kiosk is not being used. Not only is this ROI aspect seen in dollars, this is also a great way to incorporate customer surveys and get real public feedback about the facility and identify needs. Having satisfied customers is arguably the best ROI you could ask for.

 

Airport Security Warnings

tower kioskSecurity is top priority for airport authorities. One way to improve security in an airport, is to enhance every means of mass communication to travelers to aid in urgent situations, and an airport kiosk is a very effective tool for doing just that.  The Tower Kiosk stands out above the crowd and is equipped with brilliant LED light strips that can change color based on the situation as determined by the administrator. When a security warning needs to be issued, the information can be sent to the kiosk. The airport kiosk will flash red lights and display the desired information on the screen with instruction if necessary. The Tower Kiosk is approximately 7 feet tall with high visibility from far away helping to ensure users take notice and take necessary precautions accordingly. A recording giving directions for people nearby can also be played from the speakers on the computer kiosk.

The list of potential uses for airport kiosks is growing, with new and improved software platforms becoming available as well as custom solutions. Advanced Kiosks hardware offers a high quality, multi functional, modern and compatible means of putting these tools at the user’s fingertips.

The self service industry is always looking for new ways to improve the customer experience, reduce costs and resources, and increase ROI for businesses. If you would like to learn more about our hardware and software services, give us a call at (603)865-1000.

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