GOOGLE

• Industry: Law Enforcement
• Products: Visitor Management System, eForms Assistant, VOIP Integration, Badge Printing
• Kiosk Models: Document Kiosk

Background

Google set out to deploy interactive kiosks across its Google for Startups Campus spaces, using them to present custom surveys to entrepreneurs and gather data that could inform the GFS team’s business decisions. Google partner Lab5 built the underlying solution on Salesforce and supplied the computer and software. Lab5’s account of the project is here.

Business Challenge

• Google needed a consistent, branded hardware platform to run surveys across Campus locations worldwide
• The deployment had to scale across multiple countries and continents, with varied on-site resources
• Kiosks needed to integrate Google’s own components alongside a third-party Salesforce solution
• Hardware had to support check-in, badge printing, and multiple scanning methods in one unit
• On-site teams needed support to get kiosks running once they arrived

Solutions Delivered

Advanced Kiosks shipped 35 customized Ticketing Kiosks between October 2019 and March 2020, delivering to seven countries across three continents (Europe, Asia, and South America).

Each kiosk was configured with:

• A 22″ HD multi-touch LCD monitor
• A custom ticket printer for their media
• Integrated Google components
• An embedded barcode/QR code reader and RFID reader

The Advanced Kiosks team supported Google’s on-site resources in setting up the kiosks once they were received, helping the global deployment go smoothly across regions.

Supported use cases:

• Check-in kiosks
• Badge printing
• Barcode / QR code / RFID scanning
• Surveys

Outcome

The deployment gave Google for Startups a consistent, branded self-service platform across its global Campus network, letting entrepreneurs check in, print badges, and complete surveys through a single interactive kiosk. The survey data fed directly into the GFS team’s decision-making.

Delivering 35 units to seven countries in under six months, with integrated Google and Salesforce components, demonstrated Advanced Kiosks’ ability to execute a complex, multi-region hardware rollout while supporting on-site teams through setup. The project stands as a model for large-scale, international kiosk deployments built around a partner-supplied software stack.