San Francisco International Airport

• Industry: Transportation
• Product: Guest Services Kiosk
• Kiosk Models: Airport Tower Kiosk
• Zamok Subscription: Enterprise

Background

San Francisco International Airport (SFO) sought a next-generation digital concierge to enhance passenger experience and accessibility. As one of the busiest airports in the U.S., SFO required a custom self-service solution that could withstand high traffic, provide critical guest services, and set a new benchmark for accessibility and usability.

Business Challenge

• Needed a custom kiosk to serve as a digital concierge in a high-volume airport
• Required full ADA accessibility across both hardware and software
• Stakeholder changes during development introduced higher accessibility standards mid-project
• Demanded a seamless guest service experience for all users, including those with visual impairments
• Deployment timelines impacted by global travel disruptions (COVID-19)

Solution Delivered

Advanced Kiosks engineered a complete solution, custom-built to meet and exceed the demands of a world-class transportation hub:

• Airport Tower Kiosk: A sleek, durable kiosk designed specifically for airport environments
• Zamok™ Concierge UI: Custom user interface providing real-time guest services through a centralized platform
• Certified Accessibility: Design refined through hands-on testing and certification by visually impaired users
• Accessible Hardware: Countertop Kiosks outfitted with tactile NavPad and other accessible features

Outcomes

• Delivered one of the most accessible guest service kiosks in the industry
• Validated by stakeholders and disability advocates for real-world usability
• Established a proven, flexible framework now deployed across multiple sectors
• Reinforced Advanced Kiosks’ reputation as a strategic, end-to-end technology partner

Customer Projects

Check out some of the many great customer projects we've completed over the past 20+ years as an industry leader and innovator.