Advanced Kiosks Alerts & Notifications Reduces Self-Service Tech Overhead

April 16, 2019

As a leader in self-service technology innovation and integration, Advanced Kiosks is constantly developing new tools to help interactive kiosk users save time and money. The kiosk manufacturer recently released a video to raise awareness of its ZAMOK Kiosk Management Software Alerts & Notifications feature. Alerts & Notifications can easily be set up to send staff texts or emails alerting them to a variety of issues, from network connectivity problems or loss of power, to a printer being out of paper. It significantly reduces the time and effort required to remotely maintain a fleet of interactive kiosks.

Alerts & Notifications enables kiosks in the field to communicate with Advanced Kiosks’ servers and trigger alerts. This allows businesses to ‘set it and forget it’. Advanced Kiosks President Howard Horn describes the benefits in this way: “It’s a paradigm shift. Our kiosk software reaches out to you when it needs your help; you don’t have to go to some website repeatedly to make sure everything is working properly.”

ZAMOK Kiosk Software’s new Alerts & Notifications is a user-friendly, intuitive interface.  It can be customized to send the most effective type of notification to the right team member(s). The automated system is as granular as a company needs it to be. Power outage alerts can be sent to facilities maintenance people, while network problems can be routed to a network administrator. If a kiosk printer simply needs new paper or toner, an email can be sent to the support staff in closest proximity to that machine.

For smaller shops, an immediate text message to the one and only IT manager may be all that is required to get most technical issues addressed. But for larger operations, Alerts & Notifications integrates seamlessly into the greater IT environment’s standard protocols. ZAMOK can automatically generate email to a help desk account, triggering a support ticket that ensures the problem is routed correctly, tracked and resolved in accordance with established procedures.

Advanced Kiosks software developers created Alerts & Notifications to minimize downtime and lower the overhead, both time and money, necessary for clients to maintain their self-service kiosk fleet. Once the feature is configured, one person can monitor double the kiosks in half the time, regardless of physical location. There is no longer any need for IT staff to run routine rounds checking on equipment.

“This is an efficient, elegant solution to your IT department’s everyday headaches. No more technicians driving an hour to find a kiosk that has an internet connectivity problem,’” says Software Project Manager Clif Boyd.

To learn more about ZAMOK Alerts & Notifications, watch the new video, visit the Zamok Kiosk Management Software page on our website, or contact the Advanced Kiosks Technical Sales Team at (866) 783-3791.

About Advanced Kiosks
For over 16 years, Advanced Kiosks has been an innovator and leader in the development of hardware, software and security for self-service kiosks in a wide array of industries. All products arebacked by an unmatched 3 Year Warranty and a robust technical support program.

 

Written by Amy Robison, contributing author

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