Restaurant Kiosks Blog

INFOGRAPHIC: Snack Bar and Restaurant Kiosk Solutions

March 16, 2017

The Restaurant Kiosk of Today

The table top restaurant kiosk, as we know, are often small, counter top kiosks that can be used by both the customer and waitstaff to order drinks and food, call for service, and for bill pay. But self service kiosks for the food, restaurant and dining world are providing more solutions and services to businesses, schools and eateries alike.

This infographic includes a few tips about restaurant kiosks and how they are helping increase sales while making diners happy!

Restaurant Kiosk Infographic

Transcript:

What is a restaurant kiosk?

Restaurant kiosks are often small, counter top kiosks that can be used by both the customer and waitstaff to order drinks and food, call for service, and for bill pay.

1.Cut Back on Wait Times

If you’ve ever worked in a restaurant, you understand the importance of cutting back wait times. During a rush, employees get flustered, food comes out late, and waitstaff get lower tips. When you implement a kiosk, each customer has the ability to serve themselves on small tasks, giving waitstaff more time to provide better service.

2.Increase Profits

The return on investment for kiosks is high because it cuts costs and improves profits. Using a kiosk, you spend less on paper resources, payroll, and order mess-ups (the customer is less likely to get their own order wrong). Also, these restaurants saw profit through self-ordering because the customers were more likely to buy pricier foods on the kiosk.

[INFOGRAPHIC]

“Taco Bell saw 20% pricier orders on their digital app”

“Chili’s saw a 20% increase in dessert sales”

“Cinemagic saw concession spending climb for 32 straight quarters”

“A pizza chain saw 3% more calories ordered and 14% more special instructions”

“McDonald’s saw a 30% check increase / 20% more drinks bought”

3.Room for Innovation

Restaurants all over the country have been using these kiosks for many innovative purposes, such as:

  • Breathalyzers
  • Self-Service beer taps

Beyond the standard restaurant, restaurant kiosks are becoming popular for:

  • Corporate Cafeterias
  • School Dining Halls

4.Kiosks versus Tablets

Kiosks

-Made with Commercial Grade Materials

-On average, lasts about 10+ years

-3-5 year warranty

-Tamper proof

Tablets

-Made with Consumer Grade Materials

-On average, lasts about 3 years

-1-2 year warranty

-Easily tampered with

In Conclusion…

Kiosks help increase customer satisfaction and safety, save money, and resources used by the restaurant. Cutting back on wait times also increases the time for innovation, which allows restaurant owners to come up with the newest uses for kiosks. Contact a project consultant at (603)865-1000 to get help designing the right kiosk project for you.

Source

https://hbr.org/2015/03/how-self-service-kiosks-are-changing-customer-behavior

http://www-2.rotman.utoronto.ca/~agoldfarb/socialtransactions.pdf

http://pubsonline.informs.org/doi/abs/10.1287/msom.1110.0343

Related Posts

Windows 7 is near end of life, but your interactive kiosk doesn’t have to be. Advanced Kiosks’ new Kiosk Refresh program makes necessary upgrades and…
Healthcare Kiosks
Back in 2015, healthcare consultancy IHS Technology predicted the number of healthcare kiosks would more than triple by 2020.  Judging from my last doctor’s appointment,…
Helping The Beginning User
“You never get a second chance to make a first impression.” In self-service technology, user experience (UX) is always important, but first interactions can make…
More Related Posts