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Kiosk Self-Service Knowledgebase

The Zamok Kiosk Software Weekly Report was created for the purpose of allowing the customer to see the stats on their most and least used kiosks. By knowing this information, it can contribute to better customer interaction, such as knowing where the best location is, or the best features for each individual kiosk. It can give information on the ratings of the user experience, as well as general info on the Zamok features that we have. This Knowledgebase Article will tell you about the different areas you will find information in your weekly report.

Session Data

Session data on your weekly report is used to help your administrators discover what kiosks are being used the most and how many times the kiosk is used. Each “session” is when an end user goes up to a kiosk and begins to touch the screen. The session ends after a timeout of nonuse. You can learn more on this by checking your Zamok2 user manual starting on page 25.

Zamok Weekly Report - Session Data

Print Job Data

Your weekly report will also make you aware of print jobs that have been completed on your kiosks and even let you know how many prints each kiosk has done. This can help you know how long the paper will last within the printer as well as how often you may need to order toner (depending on the type of printer).

Zamok Weekly Report - Printing

Voice over IP Calling Data

If you have it, the weekly report will include your data for usage of Voice over IP Calling. This will help you determine how often VoIP is used as well as what kiosk is being used the most and how long the average call is. You can learn more on this by checking your Zamok2 user manual on page 72.

Zamok Weekly Report - Voip

Satisfaction Survey Data

If you have this functionality, the weekly report will include your data for the Satisfaction Survey. This will give you insight into how well your kiosks are performing for your end users. These questions can be changed and tailored to your needs via the Zamok2.com admin portal. You can learn more on this by checking your Zamok2 user manual starting on page 101.

Zamok Weekly Report - Satisfaction Survey Data

Homepage Data

If you are using a Homepage template on your kiosk, the weekly report will provide data as to what “button” is being used the most. If the buttons are named, you will see that instead of buttons 1-10. You can learn more on this by checking your Zamok2 user manual on page 93, which allows you to customize this view.

Zamok Weekly Report - Homepage Data

Web filter Blocked URLs

The web filter blocked URL’s on your weekly report refers to all webpages that have been blocked by Zamok2. This could be from an end user trying to navigate away from the webpages you have specifically designated for the kiosk to show. It could also indicate that a web page could have changed and needs to be whitelisted. This can be done through your admin portal at Zamok2.com You can learn more on this by checking your Zamok2 user manual starting on page 42.

Zamok Weekly Report - Web filter Blocked URLs

Zamok2 Notifications

The notifications on your Zamok2 weekly report will help you monitor your kiosk for computer health and errors that could occur. These errors can range from printer malfunctions (out of paper, jam) to network related issues causing Zamok2 to not preform correctly. This shows the 3 most popular notifications that have occurred, which can help you diagnose an issue. You can learn more on this by checking your Zamok2 user manual starting on page 32. (insert URL for KB)

Zamok Weekly Report - Zamok2 Notifications

Zamok 2 Subscription

The last thing you will see on your weekly reports is your subscription status. This will inform you if your subscription is up to date or is going to expire soon. This allows you to make sure there is not a lapse in your subscription. If you need to renew your Zamok2 subscription, contact sales@advancedkiosks.com.

Zamok Weekly Report - Zamok 2 Subscription

All of these features in your weekly report can help you and your customers, and give you more information on what your customers think of your kiosks. If you need any help with the weekly report features, please submit a technical support ticket HERE

 

Upcoming Changes To The Weekly Email

Coming soon, enterprise customers will be able to group their kiosks by location, allowing for segregation of data.  This will enable recipients of the Weekly Report to only see data for kiosks they manage at their location.