Self-Service Kiosks & Business
In today’s modern world, innovative technology is a controlling factor for the success of a business. As technology continues to grow and stay updated, so should businesses. Many industries are starting to adopt self-service kiosks as a means to develop overall presence and boost efficiency. This self-service technology can be used to improve business in the retail, service, and advertising sectors. Kiosks are commonly used for distributing information, wayfinding, point of sale, and advertising, with a wide variety of models depending on the services being provided.
“Self-service technology can also standardize the customer experience and allow companies to better target customers for up-selling. For example, a check-in kiosk at an airport can be programmed to try to sell travelers upgrades to their flights” (Castro 5).
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