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Kiosk Self-Service Knowledgebase

Kiosk will not connect to the internet or not power on correctly after a reboot

This is an occasional issue with some of the Alfa WiFi adapters built into kiosks from roughly between 6/15-12/15.  If you have a kiosk that was shipped during that time period, and are experiencing

  • issues with the kiosk not connecting to the internet after a reboot
  • Random BSOD displaying, especially after a the WiFi card USB is unplugged
  • Kiosk not turning on and sitting at the POST screen (the black screen that shows when you first turn the kiosk on)
Please open a technical support ticket HERE and we will send you an upgrade package. Please include your serial number, organization and date of purchase.