Our Self Service Technology Blog

Here is a rundown of the answer to: ‘What  is a kiosk?’

ki.osk

/’ke, ask/

noun

a small open-fronted hut or cubicle from which newspapers, refreshments, tickets, etc., are sold.

Types of Kiosks

Digital Kiosks (with a computer)

Some of the kiosks you may recognize on a daily basis.

  1. ATM Machines: The one that spits money at you
  2. E-Kiosks: bill pay, kiosk software, financial, etc.
  3. POS (Point of Sale) Terminals: contact info, loyalty cards, mostly seen in retail sectors.
  4. Food order kiosk: Like all those McDonald’s articles you saw on Facebook
  5. Gaming kiosk: Kind of like arcade games, typically gambling related.
  6. Parking kiosk: you give it money and it gives you a slip to show that you paid to park
  7. Check-in kiosk: checking into the doctor’s office, a hotel, the deli line
  8. Information kiosk: can be used for specific or general knowledge i.e an office lobby
  9. Gift Registry kiosk: potentially found at Baby’s R Us to look at the gift registry for the baby shower you’re going to so you don’t get the wrong thing
  10. Coin kiosk: Like the coinstar you used to clean out your car/ make it rain in pennies
  11. Prison kiosk: (I don’t know you) but they’re used for video visitations
  12. Photo kiosk: The photo booths at the mall or the arcade by the beach
  13. Survey kiosk: used to improve response rate and also restrict you from writing in “you stink” on our surveys

What are the benefits of digital kiosks?

  • Higher buy and return rate
  • Time-efficient
  • Economic
  • Environmentally Sustainable
  • Convenient
  • Organized
  • Self-Service based

The truth is, kiosks will probably never be quite as good as good old face-to-face interaction for some activities. The whole point is to show people you care about them and their time, by using tools like a digital kiosk to make the tedious things easier and faster to do. Digital kiosks are all around a pretty awesome source of service that is both money saving and planet saving.

For a brief video overview, see our New to Kiosks page.

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