A kiosk is a self-service terminal that combines commercial hardware, software and connected services to help people complete tasks such as checking in, making payments, submitting forms, finding information and accessing assistance without requiring a staff member for every interaction.
What is a Kiosk?
Watch this 3-minute video to find out! Our new “What is a Kiosk?” overview provides a quick introduction to the world of interactive kiosks. It covers types of kiosks, most popular uses, components and features.
Kiosk Definition: A kiosk is a standalone terminal located in a public or shared environment that allows people to access information, services or transactions. Modern interactive kiosks typically combine a touchscreen computer, purpose-built enclosure, kiosk software and optional peripherals such as printers, scanners, payment devices, cameras and card readers.
Interactive Kiosk Definition: An interactive kiosk is a durable, secure touchscreen device that is connected to the internet. It draws attention, engages users, and encourages two-way communication. People use interactive kiosks to get what they want, when they want it, on their own terms.
What Is a Kiosk System?
- Kiosk hardware
Touchscreen, computer, enclosure, mounting system. Advanced Kiosks has many kiosk models to suit your exact needs. - Kiosk software
User interface, secure browser/lockdown, workflow software. A kiosk isn’t just a metal box of hardware and electronics. It needs a brain. Our Zamok Kiosk Management Software keeps your kiosks running smoothly and integrates them with your existing systems. Even if all your kiosk content is web-based, you need lockdown kiosk software to keep your kiosk secure and keep users where you want them. - Options & Peripherals
Scanner, printer, payment terminal, barcode reader, ID reader, camera, handset. - Connectivity and management
Internet/network access, remote monitoring, updates and device management.
What Can You Do With a Kiosk?
Interactive kiosks come in all different shapes and sizes. Advanced Kiosks has 21 kiosk models and counting – wall-mounted, countertop, freestanding, indoor and outdoor. Each kiosk can be outfitted with a wide variety of options and peripherals like printers, credit card readers, barcode scanners and VoIP handsets. The possibilities are endless! So where do you begin?
Start by deciding what you want your kiosk(s) to do. How can interactive kiosks save your company time and money while improving customer experience? The answer is different for every industry, but some of the most popular kiosk uses are:
- Check visitors in and out
- Accept payments
- Fill out and submit forms
- Scan documents
- Print documents and receipts
- Find locations and directions
- Search public information
- Access government services
- Connect with remote staff by video
- Make VoIP calls
- Provide multilingual assistance
- Join queues
- Access AI-assisted information
- Complete surveys
- Register for services or appointments
Our technical sales consultants will help you design your kiosks for the jobs you need them to do.
Kiosk Benefits
- Improve Customer Service: Self-service kiosks empower your customers. They provide information, options and convenience.
- Save Time & Money: By automating simple tasks and enabling customers to do their own data entry, computer kiosks help you and your staff work more efficiently.
- Increase Brand Engagement: Interactive kiosks grab attention! They are a great experiential marketing tool because they engage new customers in a two-way conversation. People learn about your company/products and provide honest feedback about their wants and needs.
How Do You Choose the Right Kiosk?
Five questions:
- What task should users complete?
- Where will the kiosk be installed?
- What hardware peripherals are required?
- What systems must the kiosk connect to?
- How will the kiosk be managed and supported?
Already know what you need? Explore our complete kiosk software solutions.
Watch the Video! Then give us a call to get your interactive kiosk project started today!
