Issue: The kiosk computer hard drive is making a clicking noise when I turn it on. It’s definitely the drive; not a fan. Resolution: Hard drive has failed, or is in the process of failing. Contact Advanced Kiosks for an RMA, or to purchase a replacement...
Description: The thermal printer inside of a kiosk prints blank sheets Resolution: Thermal printers work by selectively heating coated thermal paper when the paper passes over the thermal print head. Thermal receipt paper has this coating on only ONE side – the...
Description: Kiosk will not print from Zamok, and is not reporting any errors.  Solution: Check the printers that are installed on the kiosk. Close out of Zamok. Press the Start Menu, and type in “Printers”. Select “Printers and Scanners”...
Issue: I’m trying to add a device to the kiosk, but it is not recognized in the Device Manager. Troubleshooting: Remove all USB devices that are experiencing issues, and reconnect them into a different USB port than they were originally in. Restart the...
Description: There is a humming or buzzing noise coming from the kiosk computer or kiosk case. Â Solution: Open the front door to your kiosk and inspect the CPU cooling fan (the large fan in the middle of the motherboard). Check if there is a wire rubbing up against...
The disk read error indicates that whichever disk the computer is trying to load from cannot load the operating system and could be caused by any peripheral connected to the motherboard via USB, a disconnected cable, or a bad drive. These troubleshooting steps are...
