A set of kiosks that after a network update (in this specific case, they changed how the network handles SSL connections) reported as offline, despite having a good connection and being connected to via TeamViewer. Â This is a result of the way Zamok checks its...
Kiosk will not connect to the internet or not power on correctly after a reboot This is an occasional issue with some of the Alfa WiFi adapters built into kiosks from roughly between 6/15-12/15.  If you have a kiosk that was shipped during that time period, and are...
Description: Kiosk is not reconnecting to the internet on kiosk reboot. Â Solution: Press the start button, and type in ‘Device Manager’ Open the menu option labelled “Device Manager” Find the Network Adapter that is not reconnecting. Right...
You can adjust the following display settings on your kiosk: Brightness Contrast Gamma Color Enhancement Refresh Rate Rotation Aspect Ratio To make changes, locate the “Intel HD Graphics Properties” icon on the taskbar, settings menu, or by right clicking...
Screen is flickering due to the antenna mount contacting the case, causing EMI. Verify that there is a black, or white insulation ring surrounding the antenna mount. If there isn’t, contact support at 603-865-1000
Description: There are lines, static, or other visible interference on the kiosk screen. This is an issue that was seen with older kiosk models, where the WiFi antenna signal causes interference on the screen.  Kiosks: Freestanding sold before 4/2016 Compact...
