General Newsletter | Housing Authority Issue | Law Enforcement Issue
Product Feature: Police Chief Magazine
What Does True Accessibility Look Like in a Police Lobby?
Law enforcement agencies serve the entire community. Their technology should, too.
In Police Chief Magazine’s October 2026 issue, Advanced Kiosks explores how multilingual support, voice and text interaction, guided navigation, and access to human assistance can remove barriers between visitors and essential services.
NEW PRODUCT! Meet the Document Processing Kiosk
What if more of the routine work reaching your front desk could be completed without tying up an officer or staff member?
The new Document Processing Kiosk gives police departments and sheriff’s offices one self-service station for the document heavy tasks that can quickly add up throughout the day. Users can complete guided forms, scan and submit documents, print full size paperwork, access secure online services, and connect with staff when assistance is actually needed.
Think records requests, incident report forms, permit applications, supporting documents, public information, and other routine services that often begin with someone walking up to the counter and needing staff help.
And your agency is not handed an empty kiosk and expected to build the experience from scratch. Workflows are configured around your department’s services, the system is tested before deployment, and staff are onboarded for launch.
The goal is not to remove staff from the process. It is to give the public a clear way to handle routine transactions independently, so officers and administrative staff can spend more of their time on the work that actually requires them.
Another Installation! 5th Special Forces Group
Bringing the Stories Behind the Memorial to Life
Modernization is not always about moving routine work off the front desk. Sometimes, it is about making important information easier to access without creating another system staff have to constantly manage.
At Fort Campbell, the 5th Special Forces Group worked with Advanced Kiosks and Caraway Electric to transform an outdated memorial system into an interactive Tribute Station built for remembrance. Visitors, families, and service members can search for fallen soldiers and explore their photographs, biographies, and stories of service through one accessible experience.
Behind it is a sustainable way to manage, update, and preserve that information over time. For law enforcement and public safety organizations, the project shows how self-service can replace aging systems, provide direct access to important information, and reduce the staff effort required to keep it current and available.
Success Stories: More Law Enforcement Projects
Where Law Enforcement Is Putting Self-Service to Work
“Exactly what we wanted. The support team has been amazing and so patient, and Chris made changes almost instantly. The Town of Bluffton is super happy.”— LeeAnn, Town of Bluffton
|
Recent Law Enforcement Projects
York Regional Police Department
Houston County Probate Office
Brownsville, TX Police Department
Flint Police Department, Michigan
North Miami Police Department, Florida
|
Other Projects
Schaumburg, Illinois
United States Geological Survey
Long View Housing Authority
Long Island House of Music
Great Barrington, MA
Hiawatha Cemetery Association
Geisinger Medical Center
|
From visitor management and digital forms to records access and memorial experiences, each deployment starts with the same question: what does the public need to accomplish, and how can we make that process simpler?
Customer Success Stories: ADA County Sheriff’s Office
One Starting Point for Visitor Services
Routine forms, check-ins and information requests can quickly fill a sheriff’s office front desk. Ada County brought those services into one self-service experience, giving visitors a clear place to begin.
With their Kiosk Office Suite deployment, visitors can complete digital forms, find inmate information and print visitor badges. Multilingual guidance and VOIP provide a path to assistance when needed.
Less paperwork. Fewer routine interruptions. More time for requests that actually need staff.
Count the Walk-Ins That Didn't Need an Officer
Records requests, report copies, permits, payments, visitor check-ins. None of them are emergencies, and every one takes someone's time. Routine public service shouldn't compete with the work only your people can do.
See the workflows agencies are moving to self-service and how Itasca County processed 300+ forms in its first 90 days without adding staff.
➡ See what self-service can take off your front deskWATCH THE VIDEO
NEW Blog Post! AI Implementation in Organizations
Before You Add AI, Ask These Questions
AI has enormous potential, but law enforcement agencies cannot afford to treat it like another feature to switch on.
In a police or sheriff’s office, getting an answer wrong carries different consequences. Agencies need clear boundaries around what AI can do, what information it can access, when staff should take over, and how the public will know when they are interacting with AI.
Those decisions matter when AI is being considered for public facing services such as answering routine questions, guiding visitors to the right resources, or helping people navigate available services. The goal is not to automate every interaction. It is to identify where AI can improve access and reduce repetitive demands on staff without introducing unnecessary risk or confusion.
Our latest article covers the questions organizations should answer before moving from AI interest to implementation.
Product Feature: Smart Police Station
Smart Police Station: Start With the Work That Slows You Down
Records requests, forms, visitor check-ins, document submission, payments, and general information can quickly turn routine public service into a constant demand on staff. Instead of treating each as a separate process, the Smart Police Station brings these services together into one secure, managed self service experience designed around your department. When these interactions repeatedly pull staff away from higher priority work, that is where a Smart Police Station can make an immediate difference.
The result is not simply new technology in the lobby. It is a complete self service system designed around the realities of law enforcement, bringing multiple public facing services into a secure, managed experience while keeping staff available for the work that truly requires them.
Built for the station. Configured for your department. Ready to serve the public.
Another Installation: Pike County Probate Office
Skip the Courthouse. Renew Your Tags Here.
For Pike County residents, a routine tag renewal no longer has to mean a trip to the courthouse.
The Pike County Probate Office brought the process closer to the community with self-service kiosks in two convenient locations. Residents can scan the barcode on their renewal notice or enter their information, make updates, pay, and print their registration paperwork right at the kiosk.
It is a simple shift with a big payoff: easier access for residents and fewer routine transactions competing for staff attention at the probate office.
Explore Past Newsletters
Call Us to Speak With an Expert
1 (603) 865-1000
Toll Free: +1.866.783.3791
Mon-Fri 8:30 am-5 pm (EST)
Schedule Your Conversation
Set your own appointment with a self-service expert. Choose your own date and time for the conversation!
Use Your Voice and Dictate into the Form!
Answer these questions:
To get the best recommendations, try to cover:
The main problem you’re trying to solve
Where the kiosk(s) will be used
Indoor or outdoor environment
Number of users or visitors
Any specific features you need (payments, check-in, printing, scanning, wayfinding, etc.)
Timeline or urgency
What Could Self-Service Take Off Your Staff’s Plate?
If forms, document intake, check-in, payments, visitor services, or routine questions are consuming staff time, we can help map the workflow and determine what should move to self-service.
"*" indicates required fields
FROM OUR BLOG
What Every Organization Should Know Before Implementing AI
Artificial intelligence is rapidly moving from experimentation to implementation across…
Read Our Latest 2026 Newsletter!
Our latest newsletter is packed with updates from the field,…
TSA Rolls Out Touchless Identity Kiosks at Airport Checkpoints
Moving millions of passengers safely through airport security requires more…
Outdoor Kiosks: Answers to the 10 Most Common Questions
As organizations look to bring services outside the traditional lobby,…
What to Know About Kiosk Check-In/Check-Out Systems
If you\'ve visited a modern government building, healthcare facility or…