Kiosk Knowledgebase

Frequently Asked Questions

Advanced Kiosks knows your kiosk provides great value to your self-service kiosk projects. Let our Kiosk Knowledge Base help with your issue. Below lists some of Advanced Kiosks most Frequently Asked Questions. Are any of the following articles listed below similar to your problem? Click an article to find out more. For further assistance, please visit our product documentation pages, create a support ticket or call one of our technical support experts at (603) 865-1000.

How to Scan a QR Code

Locate wedge scanner on the right hand side of the kiosk. Open the QR code or barcode on your device. Hold QR code directly beneath the wedge scanner. You will notice a red light emitting from below the scanner if it is on and functioning properly. Once the QR code...

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Can I purchase replacement parts for my kiosk?

You can purchase replacement parts, but only for out of warranty kiosks. Repairing or modifying a kiosk will void the warranty. If your kiosk is still in warranty, we will issue an RMA and repair the kiosk. For more information, and to find out if your kiosk is under...

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Replacing an out of warranty monitor

If your monitor is out of warranty and requires replacement, you have the option to either send it to us for either repair or replacement, or to file a repair request directly with the touch screen manufacturer. If you would like to pursue either of these options,...

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Can I upgrade my kiosk to Windows 10?

All standard kiosks shipped after 2015 are capable of running Windows 10, since all of the hardware is compatible. That being said, your best option is to return your computers to Advanced Kiosks for reimaging. We have a build of Windows designed specifically for use...

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Replacing an out-of-warranty monitor

If you have an out-of-warranty Compact Power, Document or Freestanding kiosk which requires a replacement screen, please create a technical support ticket HERE to request a quote.  Replacement Options: Return the kiosk for repair We can ship you a replacement monitor...

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