Kiosk Knowledgebase
Frequently Asked Questions
Advanced Kiosks knows your kiosk provides great value to your self-service kiosk projects. Let our Kiosk Knowledge Base help with your issue. Below lists some of Advanced Kiosks most Frequently Asked Questions. Are any of the following articles listed below similar to your problem? Click an article to find out more. For further assistance, please visit our product documentation pages, create a support ticket or call one of our technical support experts at (603) 865-1000.
How to Scan a QR Code
Locate wedge scanner on the right hand side of the kiosk. Open the QR code or barcode on your device. Hold QR code directly beneath the wedge scanner. You will notice a red light emitting from below the scanner if it is on and functioning properly. Once the QR code...
How to Update Teamviewer on your Kiosk
Using TeamViewer, we will be able to assist with updating the kiosks and they will be able to have their settings changed within the Zamok Dashboard.
Freestanding Rental Displays ‘No Signal’ on First Startup
Symptoms: When I plug it in the screen only displays "No Signal" and then goes black. Â Troubleshooting: Open bottom door of kiosk Plug in all the cables Turn on computer Resolution: The Rental Freestanding Computer Kiosk ships in a crate with the computer in its own...
Can I purchase replacement parts for my kiosk?
You can purchase replacement parts, but only for out of warranty kiosks. Repairing or modifying a kiosk will void the warranty. If your kiosk is still in warranty, we will issue an RMA and repair the kiosk. For more information, and to find out if your kiosk is under...
Replacing an out of warranty monitor
If your monitor is out of warranty and requires replacement, you have the option to either send it to us for either repair or replacement, or to file a repair request directly with the touch screen manufacturer. If you would like to pursue either of these options,...
Can I purchase replacement or extra keys?
Yes! We need the serial number of the kiosk and a proof of purchase. Please submit a technical support ticket here
Can I upgrade my kiosk to Windows 10?
All standard kiosks shipped after 2015 are capable of running Windows 10, since all of the hardware is compatible. That being said, your best option is to return your computers to Advanced Kiosks for reimaging. We have a build of Windows designed specifically for use...
Replacing an out-of-warranty monitor
If you have an out-of-warranty Compact Power, Document or Freestanding kiosk which requires a replacement screen, please create a technical support ticket HERE to request a quote. Replacement Options: Return the kiosk for repair We can ship you a replacement monitor...
What are the operating and storage temperature ranges of the Retail, Ticketing or Counter Top Kiosk
Operating and storage temperature ranges of the Retail, Ticketing or Counter Top Kiosk Operating Temperature Range 23° to 103° Fahrenheit Storage Temperature Range  -4° to 140° Fahrenheit in a non-condensing environment
Do I Need a Screen Saver to Prevent Burn In or Image Persistence?
Do I Need a Screen Saver to Prevent Burn In or Image Persistence? It is recommended to run a screen saver. Often times clients use slideshow images to attract the attention of patrons passing by to the kiosk. If the purpose of the kiosk is generally unknown to your...
Make new windows profile log in automatically using netplwiz
Description: I have created a new user account in Windows, and I want it to log in automatically when windows starts Solution: Press Windows+r Type: netplwiz Press run In the new window that shows, select the user you want to log in automatically with. Deselect the...
I don’t have credentials to log into Zamok or Zamok Cloud.
Description: I am unable to log into Zamok or the Zamok Cloud online management portal because I do not have my username and/or password. Solution: Please open a technical support ticket HERE. We will need your kiosk's serial number, your name and organization name....
Making kiosk user account log in automatically if there are other accounts on the kiosk.
Issue: Customer has added multiple user profiles to a kiosk, and now it no longer logs in automatically, or it logs into the wrong account. Solution: You can set Windows to automatically log into a user account by: Click Start, type "netplwiz" (may also be invoked via...
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