Kiosk Knowledgebase
Kiosk Peripherals
Advanced Kiosks knows your kiosk options and peripherals provide great value to your self-service kiosk projects. Let our Kiosk Knowledge Base help with your issue. Are any of the following articles listed below similar to your problem? Click an article to find out more. For further assistance, please visit our product documentation pages, create a support ticket or call one of our technical support experts at (603) 865-1000.
How to Scan a QR Code
Locate wedge scanner on the right hand side of the kiosk. Open the QR code or barcode on your device. Hold QR code directly beneath the wedge scanner. You will notice a red light emitting from below the scanner if it is on and functioning properly. Once the QR code...
VoIP Call Has Static, Echo or Other Caller Cannot Hear Me
Symptoms On the Retail Kiosk Static Fuzzy sound when speaking through microphone There is a noticeable echo on the other end of the conversation (the person being called by the kiosk can hear their voice echoing) Person on the other line cannot hear me talk, but I can...
No Sound being played on freestanding kiosk
Peripherals Required: No additional peripherals are required Kiosks Affected: Freestanding Kiosk Steps: Make sure that you have the volume all the way up on the computer Open the volume mixer by right clicking on the speaker icon in the bottom right hand of the screen...
Reverb/Echo with VoIP calls
Description: When calling using the VoIP handset on the Kiosk, audio plays out of both the handset and the kiosk's external speakers, causing a reverb issue. Solution: Inspect where you have connected the VoIP handset and speaker bar audio jacks. Refer to the kiosk's...
VoIP call volume is very low
Description: Using Zamok's VoIP calling system, the caller at the kiosk cannot be heard, or is extremely quiet.  Solution: You can try increasing the microphone boost level in the sound settings. Open the start menu and type in 'Sound', you should see a menu item...
Wi-Fi Device is Not Working
For clarity, this issue is not the same as "there is no internet connect", or "connected to my network, but cannot access the internet". It is specifically about the hardware not functioning correctly. Possible Causes: Wrong network adapter is being used Antenna has...
Scanner device communication error
Issue: Foam built into scanner apparatus from 2013-2014 caused pressure to be too tight and prevents the scanning mechanism from sliding after some time. Resolution: Once the user starts receiving this communication error message the following repair steps should be...
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