Kiosk Knowledgebase – General Troubleshooting

Description: Kiosk shows "CMOS CHECKSUM ERROR - DEFAULT LOADED" on boot Solution: The CMOS battery may be failing. If you encounter this issue, please open a technical support case HERE.  

Description Kiosk is showing a yellow exclamation mark over the internet icon in the taskbar. The kiosk cannot connect to the internet. Solution Some Organizations networks require the device to log in through a registration page for internet access. Check to see if...

Description: Finding a kiosk at the "Startup Repair" screen is indicative of an unsuccessful Windows boot. This will occasionally occur if Windows did not shutdown correctly (usually due to power being turned off unexpectedly). In most cases, the "Startup Repair"...

Motherboard Affected: ASUS H871-i Plus (Kiosks shipped from 2015 through 2018 ) ASUS P8H61-I (Kiosks shipped from 2014 through 2015) Description: On restart, the kiosk does not load Windows, instead shows an error message that reads "Current BIOS settings do not fully...

S.M.A.R.T. (Self-Monitoring, Analysis, and Reporting Technology; often written as SMART) is a monitoring system included in computer hard disk drives that detects and reports on various indicators of drive reliability, with the intent of enabling the anticipation of...

If the touchscreen is not being detected on an iKiosk: Unplug the USB labelled "Touchscreen" from the computer Wait 30 seconds Plug it back in If the problem persists: Unplug the USB labelled "Touchscreen" from the computer Wait 30 seconds Plug it back in to a...

Peripherals Required: USB Mouse USB Keyboard Kiosks: Countertop Retail Ticketing Steps: Select the Calibration Icon on the Desktop If there is no desktop calibration icon, the touch calibration tool can be found by hitting the windows key, and typing 'Touch'. Look for...

ISSUE: User interface (web content) would randomly and uncontrollably zoom, making the interface not usable until the kiosk (actually a Zamok reset could fix problem) was reset      RESOLUTION: Flicks is a feature that allows finger gestures to send various...

Description: The spot where I am touching on the screen does not match where the cursor is showing on the screen Solution: On all of our kiosks, there is a touch screen alignment tool on the DESKTOP. What it looks like or reads will vary by the kiosk model and touch...

Description: Mouse cursor does not match where you touch on the screen.   Solution: The touch screen requires calibration. Look for the screen calibration tool on the desktop of the kiosk.

Issue: The kiosk computer hard drive is making a clicking noise when I turn it on. It's definitely the drive; not a fan. Resolution: Hard drive has failed, or is in the process of failing. Contact Advanced Kiosks for an RMA, or to purchase a replacement component....

Description:  The thermal printer inside of a kiosk prints blank sheets Resolution: Thermal printers work by selectively heating coated thermal paper when the paper passes over the thermal print head. Thermal receipt paper has this coating on only ONE side - the...

Description: Kiosk will not print from Zamok, and is not reporting any errors.   Solution: Check the printers that are installed on the kiosk.  Close out of Zamok. Press the Start Menu, and type in "Printers". Select "Printers and Scanners" Check to see if there is...

Issue: I'm trying to add a device to the kiosk, but it is not recognized in the Device Manager. Troubleshooting: Remove all USB devices that are experiencing issues, and reconnect them into a different USB port than they were originally in. Restart the kiosk

Description: There is a humming or buzzing noise coming from the kiosk computer or kiosk case.   Solution: Open the front door to your kiosk and inspect the CPU cooling fan (the large fan in the middle of the motherboard). Check if there is a wire rubbing up against...

The disk read error indicates that whichever disk the computer is trying to load from cannot load the operating system and could be caused by any peripheral connected to the motherboard via USB, a disconnected cable, or a bad drive. These troubleshooting steps are...

Description:  Compact power kiosk turns on and makes normal windows boot noises (can hear Windows signing in), but the monitor shows "No signal" or "No video" Resolution:  Check the video cables connection to the motherboard and the monitor. If both connections are...

Description: On trying to start the computer inside of the kiosk, the power button flickers and then the computer shuts off. Solution: You computer's power supply has most likely failed. Please submit a technical support ticket HERE.

If the kiosk does not power up when you plug in the power you will need to manually: press the computer button which is located behind the bottom door of your freestanding kiosk, only accessible by key. If pressing the power button does power the kiosk up you may need...

If your kiosk displays "No Video Input" when first turning on, the most likely cause is simply a loose video cable connection.  Please try the following: Turn computer on by pressing the power button on the computer inside the kiosk Check both ends of the blue video...

Description: Cannot connect to the internet via an external 4G/3G internet modem. In the system tray, there are WiFi bars that have a small red X. Solution: Occasionally a kiosk will connect to a cellular modem, but is unable to access the internet. Unplugging or...

Description: Kiosk does not detect a Wi-Fi card. Solution: Some older model kiosks manufactured before 2013 will not detect a Wi-Fi card when it is plugged into a USB 3.0 (blue) port. Try plugging the Wi-Fi card into a USB 2.0 (black) port.

A set of kiosks that after a network update (in this specific case, they changed how the network handles SSL connections) reported as offline, despite having a good connection and being connected to via TeamViewer.   This is a result of the way Zamok checks its...

Kiosk will not connect to the internet or not power on correctly after a reboot This is an occasional issue with some of the Alfa WiFi adapters built into kiosks from roughly between 6/15-12/15.  If you have a kiosk that was shipped during that time period, and are...

Description: Kiosk is not reconnecting to the internet on kiosk reboot.   Solution: Press the start button, and type in 'Device Manager' Open the menu option labelled "Device Manager" Find the Network Adapter that is not reconnecting. Right click on the device and...

You can adjust the following display settings on your kiosk: Brightness Contrast Gamma Color Enhancement Refresh Rate Rotation Aspect Ratio To make changes, locate the "Intel HD Graphics Properties" icon on the taskbar, settings menu, or by right clicking on the...

Screen is flickering due to the antenna mount contacting the case, causing EMI. Verify that there is a black, or white insulation ring surrounding the antenna mount. If there isn't, contact support at 603-865-1000

Description: A 46" screen has a display that blinks every 7 seconds or so. Resolution: This issue is likely due to a failing power supply for the LED inverter for the screen. Please open a technical support case here.